Account Manager

Job Requirements

For over 70 years, Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America. We carry over one million industrial, material handling, and business products that are sold through our website, corporate sales people, and full color catalogs. We are constantly increasing our product offerings to meet the diverse and changing needs of our customers. Our customers include small to large corporations, institutions, government agencies, and consumers across North America.

Key Responsibilities

• Develop and manage a tactical account/territory sales plan.
• Thoroughly analyze customer needs, values, purchasing behavior, and motivation through extensive research, competitor, and market analysis.
• Execute a sales strategy for penetrating accounts and maximizing sales, including prospecting, cold calling, identifying key decision makers, and determining buying criteria.
• Effectively develop and manage your sales plan by setting daily/weekly/monthly goals and objectives, prioritizing tasks, utilizing your time effectively and efficiently, and taking full advantage of available resources.
• Utilize sales planning tools and the pipeline management process to obtain business objectives and goals.
• Build trust and credibility with clients through strategic and investigative questioning, assisting them in finding solutions that will help them achieve their goals and add value.
• Provide support, information, and guidance by researching and recommending new profit and service improvements.
• Identify and pursue cross-selling and upselling opportunities.
• Offer superior customer service by learning everything you can about the customer to tailor your service approach to their needs and buying habits.
• Ensure courtesy and timely follow-up.

Product Knowledge

Understanding of Global Industrial Company industry and products, staying updated on new developments and improvements.