Account Manager

About the role

The Account Manager at GDI is responsible for managing and training a team of janitors, ensuring customer expectations are met or exceeded, and handling all aspects of the janitorial operations.

Responsibilities

• Manage and train the work of the janitorial staff in the building.
• Designate shift and area work assignments.
• Respond quickly and appropriately to all customer concerns or complaints; take full responsibility to ensure the customer receives closure on all issues and inquiries.
• Onboard and set-up training for all new employees (including hands-on training; job shadowing; etc.).
• Train by example: perform the duties of a janitor while they shadow you.
• Manage any employee relations or performance issues quickly and appropriately, Document and report to management or HR.
• Identify and communicate the need for any special project work to management.
• Review employee timekeeping to ensure compliance with timekeeping rules and complete payroll documents to ensure all employee time is paid correctly.
• Maintain cleaning supplies inventory.
• Respond to calls whenever needed.
• Enforce all safety policies and procedures; immediately report and investigate accidents.
• Complete training courses as required.

Qualifications

• Minimum 2 years progressively increasing management experience in the janitorial industry required.
• Ability to meet deadlines and make sound decisions in stressful situations.
• Strong customer service skills.
• Excellent attention to detail.
• Excellent verbal and written communication skills.
• Strong organizational skills.
• Able to multi-task.
• Experience with MS Office (Word, Excel, Outlook) preferred.
• Able to show judgment and to work independently.
• High integrity and discretion required.

Pay

GDI, Inc. offers competitive compensation based on experience and qualifications.

Schedule

Monday - Friday - 11am - 7:30pm

Benefits

GDI, Inc. is an Equal Opportunity Employer.