Account Manager

Job Summary

Manage the daily execution of assigned customer accounts, ensuring consistent service and operational excellence.
Serve as a primary point of contact for customer operational inquiries and issue resolution.
Proactively monitor service performance, identify exceptions, and drive timely resolution.
Track account-level volume, gross profit, and margin performance against targets.
Identify risks, margin pressure, or service gaps and communicate insights to internal stakeholders.
Support onboarding and stabilization of awarded freight to ensure smooth operational transitions.
Monitor awarded volume against execution capacity and highlight potential risks.
Prepare and present regular performance reports and account updates.
Maintain accurate and up-to-date data within internal systems and tools.
Partner closely with Operations, Carrier Sales, Pricing, and Customer Success teams to ensure alignment and execution feasibility.

Skills & Requirements

• Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, or a related field preferred.
• 2–5 years of experience in logistics, transportation, or supply chain account management.
• Working knowledge of truckload transportation and pricing fundamentals.
• Strong analytical, organizational, and communication skills.
• Able to manage multiple priorities in a fast-paced environment.
• High attention to detail with a proactive, solution-oriented mindset.
• Able to collaborate cross-functionally and influence outcomes through partnership.

Pay, Benefits, Perks and More

We’re not like the others, nor do we care to be. You are an investment and from day one, we treat you as such.
Easily accessible by public transit, our dynamic work environment is high-energy and fun.
Our competitive comp packages include comprehensive benefit plans and generous paid time off, and our company sponsored events, and other creative perks are all designed with our valued employees in mind.

About the Role

Here at Fuel, creativity is what drives us forward. We want the outliers. The non-conformists. The game-changers. And that’s where you come in. To transform the face of logistics, we need your help.