Account Manager

OverviewThe Flooid Account Manager acts as the main point of contact for a named set of Flooid customers and is responsible for developing/nurturing relationships with key C-level executives, driving customer satisfaction. Additionally, the Account Manager serves as an escalation point for existing projects, maintaining service level achievement and building organic growth. Finally, the successful Account Manager will display the drive and initiative needed to meet or exceed annual order and revenue objectives. You and the RoleThe Flooid Account Manager has great flexibility and the opportunity to work on accounts throughout North America. The primary duties of this role include:Develop and maintain extensive, strong, and long-term positive relationships with current customersMaximize customer satisfaction and effectively communicate and manage customer expectationsManage strategic and operationally tactical aspects of multiple large-scale customer solutionsManage project profitability, including project estimates, budgets, sales forecasts, and expense managementForecast and track key account metricsFocus on the appropriate priorities in delivering solutions in a timely fashion, including Statements of Work, Change Requests, and legal mattersIdentify and develop additional sales and service opportunities within assigned accountsMeet and exceed annual sales targets / budgetsDevelop account strategy to ensure an ongoing customer relationship and annual revenue for Education, Professional Services, Managed Services, and Software DevelopmentDevelop sales opportunities in conjunction with the account strategyIntroduce product and service enhancements along with new products and servicesConduct Quarterly Business Reviews with the customer to review the holistic state of the account and discuss future and strategic opportunitiesCommunicate openly and effectively with Flooid senior leadership on a regular basisMaintain a relationship with and an awareness of the project team principals, methodologies, and practices, to address and resolve customer satisfaction issuesTravel to customer and prospect locations as needed (up to 20%) Requirements Skills & Experience A successful Account Manager at Flooid will be a pro-active self-starter who collaborates effectively with team members and seeks out opportunities for innovation and improvement. The ideal candidate will have the following skills and experience: Degree in Business, Computer Science, or related field, or comparable work experienceAt least 5 -7 years of experience in Sales and/or Account ManagementAt least 5 years of experience in Retail, Supply Chain, or relevant marketsProven record of successfully selling into a named territory of accountsProven record of quota attainmentKnowledge of Retail POS and store solutionsAbility to quickly develop a working knowledge of Flooid products and servicesDemonstrated ability to build trust and strong cross-functional relationships across the company to achieve common goalsWorking knowledge of budget management, P&L, and revenue forecastingKnowledge of contracts, terms, and commercials around software and servicesStrategic focus when decision makingExcellent interpersonal and oral and written communication skillsExcellent organizational skills and ability to handle multiple responsibilities and deadlinesAbility to work under pressure to tight timescales with the ability to prioritize accordinglyThe CompanyFlooid is an innovative software technology company offering cutting edge retail and hospitality solutions to major global brands, from point of sale, mobile, online, social and beyond, as well as solutions for Cloud and Managed Services, ensuring our retail partners have everything they need to make the sale. Our customers' needs are at the heart of what we do, and that focus has resulted in great historical success and an exciting strategy for where we are headed in the future.Location: United States - Remote or In-Office/Hybrid (primary office located in Cincinnati, Ohio). Because this role supports our global business, candidates must be based in the Eastern or Central Time Zones.Hours: Full-Time - At Flooid, we promote a flexible work environment that allows you to balance your work responsibilities with other priorities, like picking up your children, caring for an aging parent, or attending important family events. Benefits At Flooid you will find a fun, professional and supportive environment where people genuinely care about the work they do and the customers they serve. We value contribution over job titles, encourage openness and collaboration, move quickly, and believe in rolling up our sleeves to get great things done. Benefits: Benefits start on day one - medical, dental, vision, life, and disability coverage available; competitive salary; flexible PTO policy that allows for uncapped PTO; fully paid FMLA leave comparable to company-paid short-term disability coverage; 12 weeks of fully paid parental leave; 401(k) plan with company match Reasonable Accommodations: Work is performed in an office setting or remote working setting with frequent interruptions. This position requires the ability to sit or stand at a workstation for extended periods of time. The ability to communicate effectively in person, by phone, and on electronic devices is necessary to perform this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Equal Employment Opportunity Employer: Flooid is an Equal Employment Opportunity (EEO) Employer and complies with Title VII of the Civil Rights Act of 1964 and all other applicable federal, state, and local laws and regulations pertaining to EEO as well as subsequent guidelines established by the EEO Commission. We reserve the right to close this vacancy early if we receive a high volume of applications.