Account Manager

About the role

The Account Manager drives revenue growth and retention within an assigned portfolio of existing customer accounts. This role focuses on nurturing long-term relationships, understanding customer needs, expanding product adoption, and identifying opportunities across our full suite of data center services including colocation, cloud, and managed services.

The successful candidate will have a proven history of successfully managing and expanding customer relationships and must demonstrate strong communication, strategic account planning, negotiation, and problem-solving skills. This role is ideal for someone who excels in consultative, relationship-based technology account management.

Responsibilities

• Meet and/or exceed all quota requirements.
• Develop and execute sales territory plans.
• Determine and set the appropriate sales strategy to position and close complex sales opportunities in a competitive colocation, cloud, and managed services market.
• Develop and build relationships with prospective customer executives, technical staff, and key strategic partners.
• Develop technical responses and strategy for RFPs as a member of the account team.
• Manage multiple priorities and multi-task effectively.
• Track prospect and sales activities in Salesforce.com.
• Perform other duties as required and assigned.

Requirements

• 3+ years of experience demonstrating a documented path of sales success.
• Solid track record calling on business decision makers within the IT organization in a highly competitive market.
• Proven ability to build relationships throughout the customer organization.
• Experience selling managed services, IT Infrastructure, software-as-a-service, or application hosting is ideal.
• Bachelor's degree or any combination of education and related experience that demonstrates possession of the knowledge and abilities needed to achieve success in this position.
• Ability to travel to assigned territories (50% of the time).

Skills

• High-energy individual with a positive attitude, good teamwork skills, and exceptional customer presentation experience.
• Strong questioning and listening skills; able to translate innate curiosity into account progress.
• Presents a professional and credible face to the customer and prospect.
• Self-directed, self-motivated, and results-oriented—possesses the drive and determination to succeed.
• Persistent but pragmatic: willing to be flexible and adaptable to change.
• Critical thinker—can address the challenges presented during sales conversations.
• Ability to continually self-educate to maintain a broad knowledge of complex products, services, and selling skills.

Preferred Qualifications

• Bachelor’s degree.

Physical Requirements

• Moderate to advanced keyboard usage.
• Driving (must possess valid driver’s license and insurance).

Pay

Annualized salary range offered for this position is estimated to be $115,000 - $125,000, depending on experience, location, and qualifications. This role is eligible for commission with an expected annual commission range of $89,400 based on achievement of targets and other performance indicators.

Benefits

• Medical, Telehealth, Dental, and Vision.
• 401(k).
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
• Life and AD&D insurance.
• Short-Term and Long-Term disability.
• Flex Paid Time Off (PTO).
• Leave of Absence.
• Employee Assistance Program.
• Wellness Program.
• Rewards and Recognition Program.

Benefits are subject to change at the Company's discretion.