Account Manager

About Us

FitzMark is a third-party logistics provider specializing in all modes of transportation. We deliver best-in-class services for both our customers and carriers by leveraging our proprietary technology, DASH, and maintaining a proactive operational approach to ensure all logistics needs are guaranteed. With offices strategically located in Indianapolis (HQ), Chattanooga, Birmingham, Buffalo, Omaha, Atlanta, Gainesville, Kansas City, Jackson, and Fort Worth, FitzMark has sustained growth in a complex industry and market. Success at FitzMark is driven by emphasizing employees’ accomplishments in a collaborative and dynamic environment. We provide the tools and resources necessary to promote a culture of ownership and accountability to guide your career path and financial freedom.

Responsibilities

• Communicate professionally in person, over the phone, and via email to accounts and team members
• Track growth/decline of managed customer accounts and identify new opportunities
• Utilize TMS to enter bids and maintain communication with customers
• Provide customers with quick, effective solutions if problems arise
• Continuously build and increase your industry knowledge
• Serve as the main point of contact for customers
• Assist the accounting department with any invoicing problems that may arise
• Generate sales among existing customer accounts, including upselling and cross-selling
• Service multiple customer accounts concurrently, often meeting deadlines

Requirements

• High school diploma (required)
• Bachelor’s degree in a related field (preferred)
• Minimum of two years’ experience in logistics (preferred)
• Minimum of three years’ experience in customer service (preferred)
• Exceptional communication skills, both written and verbal
• Passion for sales and the art of negotiation
• Self-starter mentality
• Ability to maintain composure in a fast-paced environment
• Strategically focused and persistent
• Ability to multitask while simultaneously building relationships

Benefits

• Paid industry training
• Comprehensive benefits packet (Medical, Vision, Dental)
• Company-provided life insurance + optional additional policy
• 401(k) with company match or Gradifi Student Loan Repayment Assistance
• Employee Assistance Program (EAP)
• Health and wellness program
• Paid PTO and holidays + unlimited PTO policy on 1-year anniversary
• Free onsite parking
• Casual dress code

Pay

$45,000 - $50,000 a year (base salary) plus bi-weekly commission.