Account Manager

Description

The Account Manager is the primary contact for clients. This role is responsible for building long-term relationships, overseeing field operations, and selling ancillary services.

• Identify and pursue opportunities to sell ancillary (enhancement) services to existing clients within the portfolio
• Develop accurate estimates and takeoffs for both new and existing clients as needed
• Ensure design and bid for proposed enhancement projects are delivered to clients in a timely manner
• Generate referrals from existing client base and communicate to the Business Developer
• Develop and maintain long-term relationships with clients focusing on all pertinent points of contact
• Lead and facilitate the resolution of client issues or concerns as needed
• Ensure renewals of each account within the assigned client portfolio
• Proactively listen to potential site enhancement needs of existing clients
• Communicate regularly with the Operations Manager to ensure client needs and expectations are consistently met or exceeded
• Coordinate consistent and timely site visits with Operations Manager to review site quality and to ensure that client expectations are met
• Support the efforts for hiring, training and coaching the field crews that support the assigned portfolio
• Promote compliance of all safety regulations and policies
• Ensure branch financial goals are met by maintaining acceptable gross margins for both base contract work and ancillary (enhancement) services
• Avoidance of conflicts of interest
• Coordinate with the Branch Administrator to ensure databases are consistently updated with current client information
• Other tasks and duties as assigned by Branch Manager

Here’s What To Know About Working Here

At BrightView, we’re as passionate about caring for our clients as we are about caring for each other. Though we’re the nation’s leading landscape company, we maintain a small company feel and supportive environment that makes our team members feel at home.

Compensation

Pay Range: $70,000 USD Annual

BrightView offers a suite or health, wellness, and financial benefits to full-time team members. Benefits offerings for full-time team members include medical, dental, and vision insurance, ancillary and voluntary products, a 401k savings plan with employer contributions, and 6 to 9 company paid holidays per year.

Employees may also be eligible to receive paid time off for vacation and/or sick leave, tuition reimbursement, and/or potential variable pay opportunities based on position and performance.

A detailed benefits package will be provided during the interview process.