Account Manager

What We Offer

• Competitive Compensation: Base pay of $72,500K-$75K combined with commission (paid monthly), earning potential up to $110K.
• Comprehensive Benefits: Includes a 4% 401(k) match, 13 days of paid time off, birthday as a paid holiday, one paid volunteer day, 7 paid holidays, sick time, parental leave, and more.
• Personal & Professional Growth: Group coaching, 1:1 career coaching, and extensive Sales Enablement resources.
• Development Opportunities: Specialized, sales-focused training to grow within the organization.

Role Overview

• Focus on high-volume inbound inquiries and expanding the existing customer base in the Costa Mesa showroom territory.
• Ensure customers receive an industry-best experience through efficient, reliable account management and service offerings.
• Build long-lasting relationships with architects, interior designers, major brands, and contractors.
• Support field sales staff and collaborate with the broader team for seamless order fulfillment.
• Manage the end-to-end order process from initial inquiries to post-sales administration and database tracking.
• Cultivate lasting relationships with high-level trade accounts and explore upsell opportunities.
• Develop and implement strategic account plans to maximize revenue and foster account growth.
• Serve as the primary point of contact for trade clients, addressing their needs and concerns.
• Maintain comprehensive knowledge of Fireclay Tile's offerings to advise clients and enhance their satisfaction.
• Demonstrate success in building pipeline through in-market meetings and presentations.

Meet Your Team

Guided by Emily Moizes-Beal and Hugo Flores, you will be part of a highly collaborative 4-person Costa Mesa sales team and the larger 60-person growing sales organization. Your compensation is directly tied to your success in maintaining active accounts, creating new project leads, and converting projects into quotes and book sales. You will be supported by a phenomenal team across Marketing, Sales, Client Support, Innovation, and Production to ensure all logistics and customer support are handled with VIP care.

Who You Are

• A High-Energy Closer: Thrives in a fast-paced environment and has a proven ability to turn inbound inquiries into completed sales quickly and accurately.
• An Efficient Communicator: Comfortable conducting the majority of business via phone and email, providing clear information without needing deep technical product knowledge.
• Process-Oriented: Takes pride in "clean" data, with experience in CRM tracking and an organized approach to order fulfillment and administrative tasks.
• A Collaborative Teammate: Enjoy working as part of a collective sales unit, often acting as the "anchor" that supports field reps and keeps the customer base engaged.
• Adaptable & Tech-Literate: Proficient in managing multiple digital channels and navigating sales databases to track customer interactions.