Account Manager

About the role

This professional position has a combination of customer service and purchasing responsibilities. Account Managers are responsible for ensuring that all customer requirements are met by working with outside sales, quality, and supply chain; as well as working to control inventory, reduce costs, and increase profit margins on products supplied to our customers. This position is fast-paced, high-demand, and manages multiple tasks and projects simultaneously.

Responsibilities

• Serve as a proactive and strategic contact for existing account base and new business
• Professionally establish, maintain, and grow existing account relationships
• Service inventory management and consignment systems
• Place purchase orders for customers to meet requirements
• Develop target customer service level and team goals; position team to achieve goals
• Provide product knowledge support to supplier and customer base
• Work with customers to resolve and negotiate slow moving/obsolete inventory issues
• Responsible for account margins, inventory turns, and on-time delivery
• Provide pricing quotations to existing customers through suppliers
• Negotiate pricing with existing/new suppliers to ensure overall best cost and quality
• Work closely with outside sales to manage key accounts
• Actively working with existing customers to pinpoint new business avenues
• Maintain awareness of the marketplace, the competitive environment, the customers’ industry and position in order to recommend strategies and projects

Requirements

• High School diploma or GED equivalent
• Polite and professional manner
• 3-5 years in a customer service, purchasing, account management, inside sales, or related area
• Ability to work in fast-paced, team-based environment
• Strong Microsoft Word, Excel, Outlook knowledge
• Strong communication skills to interact with internal and external customers and suppliers
• Strong time management skills and detail-orientation
• Strong analytical skills
• Strong influencing skills
• Highly motivated and well organized
• Effective presentation skills
• Proven track record of results
• Ability to drive results without a great deal of direct supervision

Skills and Experience Required

• Previous experience in the fastener industry
• Experience with Power BI
• Experience with Smartsheet
• Bachelor’s degree in a business-related course of study or equivalent relevant experience in customer service, production scheduling, and /or account management

Additional Skills Preferred

• Previous experience in the fastener industry
• Experience with Power BI
• Experience with Smartsheet
• Bachelor’s degree in a business-related course of study or equivalent relevant experience in customer service, production scheduling, and /or account management

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• 401(k)
• Life Coaching
• paid Vacation
• paid Holidays
• paid Volunteer Time
• quarterly Bonuses

Pay

Starting Salary $50,000-$65,000

Schedule

FLSA Hourly/Salary: Starting Salary $50,000-$65,000