Account Manager

Field is a family-owned global supplier of fasteners, "C" commodities, inventory management services, and technical support with locations in Rockford, IL (headquarters), Texas, South Carolina, Ohio, Oregon, Mexico, and Taiwan. For over 30 years, Field has grown an average of 19% annually by focusing on lowering customer costs and improving quality through a technical approach to fasteners. The company is recognized for its exceptional culture built on Integrity, Commitment, Teamwork, Innovation, Flexibility, and Fun, and has been honored by INC. magazine and Great Places to Work.

About the role

This professional position combines customer service and purchasing responsibilities. Account Managers ensure customer requirements are met by collaborating with outside sales, quality, and supply chain teams, while also managing inventory, reducing costs, and increasing profit margins. The role is fast-paced, high-demand, and involves managing multiple tasks and projects simultaneously.

Location: Florence, SC (remote work 5-6 days a week may be available if your commute exceeds one hour).

Responsibilities

• Commit to FIELD’s Mission Statement, Core Values, and Fieldamentals
• Serve as a proactive and strategic contact for existing accounts and new business
• Establish, maintain, and grow existing account relationships
• Service inventory management and consignment systems
• Place purchase orders for customers to meet requirements
• Develop target customer service level and team goals; position team to achieve goals
• Provide product knowledge support to suppliers and customers
• Resolve and negotiate slow moving/obsolete inventory issues with customers
• Manage account margins, inventory turns, and on-time delivery
• Provide pricing quotations to existing customers through suppliers
• Negotiate pricing with existing/new suppliers to ensure best cost and quality
• Work closely with outside sales to manage key accounts
• Identify new business avenues with existing customers
• Maintain awareness of the marketplace, competitive environment, and customers’ industry to recommend strategies and projects

Requirements

• High School diploma or GED equivalent
• 3-5 years in customer service, purchasing, account management, inside sales, or a related area
• Ability to work in a fast-paced, team-based environment
• Strong Microsoft Word, Excel, and Outlook knowledge
• Strong communication skills for interacting with internal and external customers and suppliers
• Strong time management and detail-orientation
• Strong analytical and influencing skills
• Highly motivated, well-organized, and effective presentation skills
• Proven track record of results and ability to drive results with minimal supervision

Preferred Qualifications

• Previous experience in the fastener industry
• Experience with Power BI or Smartsheet
• Bachelor’s degree in a business-related field or equivalent relevant experience in customer service, production scheduling, and/or account management

Benefits

All full-time positions at Field are eligible for benefits including:

• Medical, Dental, and Vision insurance
• Life Insurance and 401(k)
• Life Coaching
• Paid Vacation, Holidays, and Volunteer Time
• Quarterly Bonuses

Visit our Careers page for a complete list of benefit offerings.

Pay

Starting salary: $50,000–$62,000