Account Manager

About the role

We are hiring an Account Manager to manage & scale accounts by fully overseeing these relationships and their performance. In this exciting client-facing role, you’ll wear multiple hats to drive revenue growth, operational excellence and provide stellar customer service.

Responsibilities

• Serve as main client-facing representative for enterprise accounts
• Build trust and long-term relationships with clients with a focus on nurturing and expanding strategic relationships
• Work alongside project management to ensure projects are delivered on time, on scope and on budget with a superior customer experience
• Act as key liaison with internal stakeholders for issue escalation and development of mitigation plans
• Collaborate with cross-functional teams to optimize all programs deployed for accounts
• Engage clients in identifying key metrics and deliver performance reports within SLAs
• Proactively drive business reviews with key partners to discuss performance and align on upcoming initiatives, including forecasting a monthly client pipeline
• Prepare long-term and short-term account plans that map client priorities to the company’s unique value proposition
• Present account updates to Everly Health Solutions leadership team as needed

Requirements

• 3-5 years of account management experience in the healthcare industry required
• Experience working with health plans and payer quality programs
• Knowledge of HEDIS, Medicare Advantage Star Ratings, CMS quality programs, and care-gap closure initiatives
• Bachelor’s Degree required – business or science related field preferred
• Track record of successfully owning and growing a book of business across multiple accounts

Skills & Abilities Required

• Proven ability to work with cross functional teams both internally and externally to maximize performance without compromising quality, budget, or timelines
• Results-focused and self-motivated, with a flexible and entrepreneurial mind-set
• Innovative thinker with a deep understanding of the healthcare environment and demonstrated ability to identify, evaluate and exploit new business opportunities
• Ability to leverage and use AI with fluency and understanding
• Excellent interpersonal and communication skills are essential (written and verbal)
• Strong executive presence, communication (verbal and written) and presentation development skills
• Ability to thrive under pressure and manage multiple priorities simultaneously
• Potential to work both independently and as part of a team
• Proven ability to develop and sustain strong relationships both inside and outside the organization
• Exercises good judgment and diplomacy with both clients and internal teams
• Prior experience in a fast-paced and evolving atmosphere a plus
• Familiar with Salesforce and Tableau a plus