Account Manager
About the role
The Account Manager is responsible for the operational oversight, relationship management, and performance coordination of healthcare providers and partnered nursing home facilities across assigned states. This role ensures seamless implementation of clinical programs, regulatory compliance, provider engagement, and high-quality service delivery. The Account Manager serves as the primary liaison between facilities, providers, support teams, and executive leadership.
Responsibilities
- Support and oversee providers (NPs, RNs, specialty clinicians) across assigned regions.
- Manage relationships with nursing home leadership (Administrators, DONs, clinical teams).
- Ensure clinical programs (cardiac rehab, chronic care, phototherapy, etc.) run smoothly.
- Monitor performance metrics, provider productivity, and documentation compliance.
- Conduct routine check-ins with facilities; resolve workflow issues quickly.
- Cook up onboarding, scheduling, and training.
- Aid with reporting, audits, and quality assurance.
Requirements
- Experience with skilled nursing faculties, long term care, or outpatient clinical programs preferred.
- 2-5+ years’ experience in account management, provider relations, or healthcare operations.
- Strong understanding multi-state healthcare operations.
- Excellent communication, organization, and relationship building skills.
- Ability to travel to assigned facilities based on the need of the business. 20 -40% travel.
- Proficiency in EM/HER systems. Microsoft Office and reporting dashboards.
- Highly comfortable managing multiple facilities.
- Understand provider productivity and quality metrics.
- Project management skills.
- Adaptable to change based on the need of the business.
- Demonstrate ability to lead.
Qualifications
- Bachelor’s Degree
- Masters in Healthcare Administration, Business Administration or related field
Skills
- Strong Leadership and interpersonal skills
- Ability to manage multitask facilities and providers simultaneously
- Problem solving and critical thinking
- Performance oversight and accountability
- Time management and multitasking
- Detailed orientated and highly organized
- Professionalism and diplomacy
Benefits
Essen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.
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