Account Manager

About the role

ESS Account Managers oversee daily operations, activities, and staff within assigned school districts, acting as the liaison between ESS field staff, district administrators, and the corporate office to ensure the delivery of quality services.

Responsibilities

• Conduct site-visits and meetings with ESS clients within the Colorado Springs district.
• Serve as the primary point of contact for all client and ESS management matters relating to contract and account operations.
• Manage and motivate staff, including hiring, firing, disciplinary actions, and recognition.
• Assist with presentations to the school board of education.
• Train, direct, and appraise staff.
• Create daily schedules for optimal manpower utilization.
• Develop and implement recruiting efforts for clients, such as job fairs and special hiring events.
• Provide exceptional customer service by offering professional and empathetic solutions to issues.
• Perform other duties as assigned by the Regional Manager.

Requirements

• Minimum of one year of experience in management or a leadership role.
• Excellent interpersonal, communication, and problem-solving skills.
• Familiarity with management reports.
• Strong ability to interact well with others, prioritize tasks, and multi-task.
• Ability to work in a fast-paced environment.
• Maintain high ethical standards, integrity, and confidentiality.

Benefits

• Health insurance (medical, dental, vision, disability).
• 401(k) retirement plan.
• Paid time off (sick leave, vacation, holidays, mental health day, volunteer time off).
• Mileage reimbursement.

About ESS

ESS specializes in placing qualified K–12 personnel in daily, long-term, and permanent school district positions, including substitute teachers, aides, and other school support staff. With more than 900 school district partners nationwide, ESS supports over 5.5 million students each day. Since 2000, ESS has helped improve student achievement while providing flexible schedules, comprehensive training, benefits, and ongoing professional development for educators.

Physical Requirements & Work Environment

Physical requirements may vary by assignment and location and may include sitting, standing, walking, and regular use of hands and arms. Close vision may be required for computer and detail-oriented work. Work is typically performed in a moderate-noise environment, such as an office or school setting.