Account Manager

Summary Of Position

The Generative Account Manager is responsible for driving retention and profitable growth within an assigned portfolio of Strata 2 accounts. You will act as the primary commercial owner of the relationship, managing the full post-sale lifecycle from onboarding to renewal. Your goal is to prevent churn, identify opportunities for account growth, and serve as a trusted point of contact for our Generative customers.

Essential Functions And Responsibilities

• Establish a regular, proactive communication cadence (e.g., monthly check-ins, semi-annual reviews) to maintain relationship health.
• Identify and pursue opportunities for account growth, including increased order frequency and new product adoption.
• Handle inbound inquiries and service escalations from your assigned accounts, acting as a liaison with internal teams.
• Educate customers on new product features and best practices.
• Identify high-potential accounts suitable for graduation to Strata 1 or Strata 2 and collaborate with the Enterprise or Growth teams on a transition plan.
• Demonstrate passion for client brand and awareness of clients’ products/services, competitors, and target audience attributes.
• Keep updated and detailed CRM records on accounts responsible to maintain.
• Use Salesforce daily on all accounts.
• Maintain relationship with customer service, prepress, quality, scheduling, planning to manage each account effectively.
• Manage Accounts Receivables for your assigned accounts.
• Prepare sales information for customers.
• Develop buying influences, budgets and purchasing criteria for assigned accounts.
• Secure and place orders taking into consideration delivery dates and inventory levels for fulfillment.
• Manage current customer relationships and contracts.
• Help to resolve billing questions and issues.
• Provide consultation and client services as a primary contact and advisor for clients, and follow through on sensitive issues in a responsible manner while maintaining confidentiality, including quality problems, r&d projections, and new product launches.

Non-essential Functions And Responsibilities

• Participating in partnership and problem solving sessions, as well as product line trials with existing/new customers.

Job Knowledge, Skills & Abilities

• Team Building/Interpersonal Skills - Demonstrates competency by maintaining positive, collaborative, respectful and constructive interpersonal relationships. Understands and practices the principles of effective teamwork. Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.
• Prioritization/Flexibility/Adaptability - Demonstrates the ability to prioritize work assignments to meet productivity and quality standards. Adapt easily to changes in work assignments and environment, and is willing to assume additional responsibility and learn new procedures. Demonstrates effective organizational, problem solving and analytical skills.

Experience And Education

• 2-4 years of experience in an account management or customer success role.
• Excellent organizational skills with the ability to manage a large portfolio of accounts efficiently.
• Strong communication and problem-solving skills.
• A proactive, customer-centric mindset.
• Experience with CRM software (Salesforce) is required.
• Bachelor's degree preferred.

Work Environment

A high energy environment with an aggressive expansion plan. All Employees will have the ability to learn, train and develop well-rounded skills to support all facets of managing and growing our ePac business model.

Equal Opportunity Employer

ePac Flexible Packaging is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Pay Range For This Role

The Pay Range For This Role Is 60,000 - 65,000 USD per year(Chicago)