Account Manager

Contact Information

Based out of Buford, GA and reporting to the General Manager, the Account Manager will sell HVAC services agreements and projects using technical, organizational and customer knowledge to influence customers and assist them in applying the services to their needs, resulting in revenue generation by building, maintaining, and improving relationships with clients.

Job Duties And Responsibilities

• Contact new and existing customers to discuss their needs, and how those needs could be met
• Answers customers’ questions about services, prices, availability, or terms
• Prepare service contracts for orders obtained, quote prices, credit terms, or other bid specifications using Salesforce and submit for processing
• Emphasize service features based on analyses of customers’ needs and on technical knowledge of service capabilities and limitations
• Negotiate prices or terms of service agreements
• Maintain customer records
• Visit establishments to evaluate needs or to promote service sales
• Develops and delivers sales presentations and closes sales
• Participate in sales forecasting and planning meetings
• Timely manage assigned sales budgets
• Work with General Manager to resolve customer issues
• Develops and maintains communications in a cooperative and professional manner with all levels of staff and customers using established guidelines
• Participate in networking organizations to find new prospects and business opportunities
• Collaborate with colleges to exchange information, such as selling strategies or marketing information.

Required Education/Experience

• Bachelor’s degree in business/marketing or High School/Trade School Diploma (or GED or High School Equivalence Certificate) and work experience of 3-5 years in service/sales position

Competencies

• Technical capacity
• Customer focus
• Communication proficiency
• Innovation and collaboration
• Financial Management
• Presentation skills
• Attention to detail and ability to work independently
• Strong time management skills and prospect planning skills
• Personal computer skills, strong typing ability and knowledge of Microsoft Office Suite

Physical Demands

Work Environment This job operates in both an office and a field environment. Must be able to sit and/or stand for extended periods of time.

Reasonable Accommodation

Reasonable accommodation will be made to enable individuals with disabilities to perform the essential job functions unless doing so presents an undue hardship on the Company’s business operations.