Account Manager

About the role

Empowered Staffing is partnered with a well-established, family-owned insurance agency that has been serving businesses and individuals throughout the Chicagoland area for over 50 years. They are looking for an Account Manager to manage a book of business, build strong client and carrier relationships, oversee renewals and proposals, and deliver exceptional service to mid-market employee benefits clients.

Responsibilities

• Build and maintain strong relationships with clients, insurance carriers, and key stakeholders.
• Manage day-to-day service activities for an assigned book of employee benefits business.
• Coordinate all client-specific activities across multiple lines of coverage.
• Develop a thorough understanding of each client's goals and recommend solutions that drive long-term retention.
• Lead the proposal and renewal process by obtaining competitive carrier quotes and negotiating coverage options.
• Manage the RFP process while ensuring clients are informed throughout each stage.
• Guide clients through benefit plan recommendations and renewal decisions.
• Coordinate the implementation of new benefit products and services.
• Lead client rollout meetings, enrollment sessions, and benefit presentations.
• Partner closely with producers, account executives, and internal team members to deliver exceptional client service.
• Monitor project timelines and ensure all deliverables are completed accurately and on schedule.
• Maintain timely communication with clients, carriers, vendors, and internal teams.
• Assist with maintaining CRM and agency management systems.
• Stay current on employee benefits trends, compliance changes, and industry regulations.

Requirements

• Bachelor's degree or equivalent combination of education and experience.
• Minimum 2 years of employee benefits agency experience.
• Experience managing mid-market groups.
• Self-funded benefits experience is a plus.
• Ability to obtain and maintain all required state insurance licenses.

Skills

• Strong client relationship management and consultative communication skills.
• Excellent organizational, project management, and time management abilities.
• Ability to prioritize multiple projects in a fast-paced environment.
• Strong problem-solving and decision-making skills.
• Professional written and verbal communication skills.
• Ability to work independently while collaborating effectively with internal teams.