Account Manager

What You’ll Be Doing

• Monitoring client requests, which may include: quotes, project management, service desk tickets, or general inquiries.
• Selling hardware, software, and professional services.
• Contract Management
• Scheduling & Preparing Quarterly Business Reviews (QBRs)
• External Collaboration: with our manufacturer & distribution partners on pricing, bill of materials (BOMs), and co-selling efforts.
• Internal Collaboration: with our Delivery Engineers, Solutions Architects, and Project Management on support, designs, assessments, & service.
• Managing Incident Response by coordinating internal resources, gathering information, preparing documentation, and keeping the customer informed in real-time as the ambassador for EMPIST.
• Strategizing with your vCIO counterpart on overall Account Strategy, Customer Experience, IT industry news & best practices.
• Cultivating long-term relationships with our customers founded on TRUST; by having an intimate understanding of their businesses, goals, and the challenges they face.
• Ensuring that our customers achieve ROI by bringing creative & strategic solutions, that solve pain-points, increase efficiency, reduce expense, or otherwise improve a customer’s environment or practice; while aligning with industry standards & best practices.
• Demonstrating the value-add of EMPIST services & solutions in order to support our customers & close business.
• Understand how your actions directly impact the state & future of our company, strive to expand overall revenue, and increase profitability.
• Represent & Embody the EMPIST Core Values at all times.

Required Qualifications

• A High-School Diploma Required, Bachelor’s Degree Preferred
• 3-5 years of relevant work experience in Account Management or Sales; previous MSP experience will receive preferential consideration
• A documented track-record of successful goal attainment
• Proficiency in MS Office Suite, experience with CRM software – Salesforce preferred
• Strong communication & collaboration skills needed to be an effective part of the team
• Effective ability negotiate & close deals, manage & mitigate issues/incidents
• Excellent multi-tasking skills in potentially stressful & urgent situations
• Strong & effective presentations skills

Compensation And Benefits

• $45k-75k base salary
• Uncapped commission
• Medical, dental, and vision insurance
• 401(k) with employer matching
• Student loan reimbursement program
• Career advancement and leadership development opportunities
• Access to managed services, cybersecurity, cloud, and AI-led technology platforms
• Collaborative, high-performance team environment