Account Manager

About the role

Empire & Co. is the largest commercial furniture dealer in the world, with over 80 years of experience and more than 565 full-time employees nationwide. As the leading Steelcase dealer in the United States, we support a network of over 500 manufacturers. We partner with top architects, designers, brokers, craftsmen, and manufacturers to deliver innovative, cost-effective workspace solutions that solve business challenges and activate brands.

Key Responsibilities

• Keep clients informed on new product offerings and market trends
• Apply value engineering principles in client interactions
• Collaborate with Marketing to provide updated materials and insights
• Identify opportunities for ancillary products and additional services
• Respond promptly and professionally to client inquiries and requests
• Attend client meetings and maintain ongoing communication as needed
• Effectively communicate the Empire story and full range of capabilities
• Anticipate client needs and proactively provide solutions
• Maintain awareness of competitors for strategic product positioning
• Negotiate with vendors to improve pricing and profitability
• Build and maintain strong client relationships through strategic engagement
• Develop forecasts and execute strategic account planning
• Conduct on-site meetings and field measurements when required

Sales Process

• Serve as the primary liaison throughout the sales cycle
• Coordinate with Sales/Account Coordinators and Project Managers to ensure smooth execution
• Monitor key reports (e.g., pipeline, unbilled, aging)
• Support and mentor Junior Account Managers, as applicable

Qualifications

• Bachelor’s degree or equivalent
• 5+ years in the furniture industry; experience working at a dealership preferred
• Salary range: $90,000 - $120,000 based on experience
• Capable of reading and understanding blueprints, CAD, or construction drawings
• CAD experience / CET experience
• Knowledge of Steelcase furniture
• Proficiency in Microsoft Office (Outlook, Excel, Word)
• Experience using Hedberg to generate quotes
• Strong communication skills, both written and oral
• Strong customer service skills
• Well-spoken and able to convey ideas, thoughts, and information effectively
• Highly motivated, persistent, and a skilled negotiator
• Plans and carries out responsibilities with little to no direction
• Comfortable working independently
• Ability to take on and complete multiple tasks in a timely manner
• Handles deadlines and pressure with ease
• Works well in a team environment
• Ability to motivate others