Account Manager

About the role

At ELEMIS, our people are at the heart of everything we do. Founded in 1989, we are a global British luxury skincare brand and proud B Corp. Today, ELEMIS operates across multiple markets, with strong presences in both the UK and U.S., and a growing international footprint. Our award-winning products and treatments blend nature’s finest botanicals with advanced scientific innovation, delivering high-touch luxury experiences that are thoughtfully tailored to each individual.

Responsibilities

• Drive sales performance
• Contribute to achieving sales targets through strong personal performance
• Use sales insights and feedback to identify opportunities to improve results
• Support initiatives that drive footfall, client retention, and average transaction value (ATV)
• Maximise every client interaction to support overall counter success
• Support and develop the team
• Support the team in delivering excellent client experiences and product knowledge
• Provide day-to-day coaching and feedback to strengthen team performance
• Contribute to performance conversations and highlight development opportunities
• Encourage ongoing learning through knowledge sharing and training support
• Foster a positive, collaborative, and inclusive team environment
• Support the smooth day-to