Account Manager

About the role

As an Account Manager, you will play a key role in driving strong sales performance and delivering exceptional client experiences on counter. Working closely with your team and retail partners, you will support both treatment (where applicable) and retail performance through client engagement, product expertise, and brand advocacy.

Responsibilities

• Drive strong sales performance and deliver exceptional client experiences on counter
• Support both treatment (where applicable) and retail performance through client engagement, product expertise, and brand advocacy

Requirements

• Experienced in luxury retail, beauty, or a client-facing sales environment
• A strong performer with a passion for delivering results
• Confident in building client relationships and driving repeat business
• A supportive team player with emerging leadership capability
• Commercially aware with an understanding of KPIs and performance drivers
• A clear and engaging communicator
• Well-organized and able to manage priorities effectively
• Passionate about skincare, client experience, and brand excellence
• Committed to inclusivity and collaboration

Qualifications

• Passion for skincare, client experience, and brand excellence
• Strong interpersonal and communication skills
• Ability to work independently and as part of a team
• Understanding of KPIs and performance drivers

Skills

• Client relationship management
• Product knowledge and expertise
• Consultation and retail skills

Benefits

• Generous staff discount on ELEMIS products and spa treatments, plus L’OCCITANE Group brands
• Enhanced parental leave policies
• Income Protection and Life Assurance
• Company pension scheme
• Employee Assistance Programme
• Cycle to Work Scheme, Season Ticket Loan, and service awards
• Structured training in product knowledge, consultation skills, and retail excellence
• Ongoing development opportunities to support career progression
• A supportive, inclusive environment where you can thrive
• The opportunity to build your client base and directly impact business performance

Pay

TBD

Schedule

TBD