Account Manager

About the role

Are you an experienced, driven, and adaptable leader in the contract security field? Eagles Point Security, one of California's fastest-growing security companies, is seeking a dynamic Account Manager to oversee operations, lead teams, and ensure client satisfaction across a dedicated portfolio in Los Angeles and Riverside counties. Join a team where leadership, service excellence, and professional development come standard. Position: Account Manager. Location: Los Angeles, CA (portfolio includes sites in Los Angeles and Riverside counties). Type: Full-Time.

Responsibilities

• Oversee day-to-day operations across assigned accounts in Los Angeles and Riverside counties and ensure service standards are met
• Hire, train, coach, and manage security staff; take corrective action when necessary
• Act as primary liaison between clients and the company, building trust and strong partnerships
• Coordinate schedules, approve payroll/time-off requests, and verify invoicing accuracy
• Monitor and respond to after-hours emergencies as needed
• Conduct periodic post checks and provide in-field coverage during staff shortages or urgent gaps
• Contribute to service delivery improvements and staff development efforts
• Establish post orders and site-specific protocols for each property in your portfolio

Qualifications

• Minimum 1 year of experience as a Manager in contract security (Required)
• Prior supervisory experience in a security or field operations setting
• Knowledge of the Los Angeles and Inland Empire areas preferred
• Strong written and verbal communication skills in English
• Excellent problem-solving, decision-making, and multitasking abilities
• Proficient in Microsoft Office Suite (Word, Excel, Outlook)
• Solid understanding of team scheduling, coverage, and labor management
• Valid driver's license, reliable transportation, and willingness to travel between client sites
• Ability to work flexible hours including occasional evenings and weekends

Benefits

• Medical, Vision, Dental & Life