Account Manager

About the Company

Founded in 2017, Dutchie is a comprehensive technology platform powering dispensary operations while providing consumers with safe and easy access to cannabis. Dutchie supports the positive societal change the cannabis industry brings through wellness benefits, social justice, and empowering local communities via tax revenue. Powering thousands of dispensaries across 40+ markets in the United States and Canada, Dutchie is the leading technology company in the cannabis space, recognized in Fast Company’s 10 Most Innovative Companies in North America and LinkedIn’s Top 50 Startups for two consecutive years. The company has raised over $600M in funding from investors including D1 Capital Partners, Tiger Global, Dragoneer, DFJ Growth, Thrive Capital, Howard Schultz, Snoop Dogg’s Casa Verde Capital, Gron Ventures, and others.

About the Role

As an Account Manager at Dutchie, you’ll drive both customer satisfaction and revenue growth within a defined portfolio of accounts. You will strategically expand customer relationships, identify upsell and cross-sell opportunities, and proactively manage retention. This role requires curiosity to understand customer needs, resilience to overcome obstacles, and commercial acumen to deliver value while identifying growth areas. You’ll collaborate across teams, navigate ambiguity, and prioritize tasks for maximum impact.

Responsibilities

• Identify and capitalize on upselling and cross-selling opportunities within your customer portfolio, using commercial acumen to analyze needs and tailor solutions for profitability.
• Develop strategies to expand customer accounts through proactive product recommendations and relationship-building, prioritizing high-impact opportunities.
• Build strong, long-term relationships with key customers, ensuring satisfaction and loyalty by uncovering evolving needs and addressing challenges.
• Collaborate with the Customer Success team and other internal stakeholders to ensure a seamless customer experience across all touchpoints.
• Drive initiatives to increase adoption, retention, and expansion, overcoming setbacks with tenacity and a focus on customer success.
• Use data and insights to identify churn risks and take proactive measures to mitigate losses and strengthen customer relationships.

Requirements

• 5+ years of experience in account management, sales, or a related customer-facing role, preferably in SaaS or tech industries.
• Proven success in driving revenue growth through upselling, cross-selling, and contract renewals, with commercial expertise in aligning opportunities with business objectives.
• Strong track record of building relationships with key stakeholders and delivering customer success, demonstrating curiosity and problem-solving skills.
• Ability to work across teams in dynamic, ambiguous environments, managing multiple priorities and collaborating to achieve shared goals.
• Quick learner with strong analytical skills, business acumen, and the ability to grasp complex concepts and implement effective solutions.
• Organizational and time management skills to handle multiple accounts and prioritize high-value opportunities.
• Familiarity with CRM tools (e.g., Salesforce) and other sales enablement platforms to manage accounts and track performance.
• Strong communication skills to present solutions clearly to both technical and non-technical audiences.

Benefits

• Full medical benefits, including dental and vision plans.
• Equity packages in the form of stock options for all employees.
• Technology allowance (hardware, software, reading materials, etc.).
• Flexible vacation and sick days.

Pay

Target OTE up to $155,000, combining base salary and commission.