Account Manager

Your tasks

• Build strategic relationships with legal departments, General Counsel, Corporate Secretaries, Legal Operations teams, CEOs, Board members, and other executive stakeholders across multinational corporations and public sector organizations.
• Serve as a trusted advisor to customers, helping drive adoption, long-term success, and growth across DiliTrust’s legal technology solutions.
• Act as a product expert and customer advocate internally, collaborating closely with sales, implementation, support, product, development, and marketing teams to ensure an exceptional customer experience.
• As part of your missions:
  • Building and maintaining relationships with a portfolio of strategic client accounts
  • Driving customer adoption, engagement, and long-term account success
  • Managing contract renewals and supporting retention initiatives
  • Identifying and acting on upsell and cross-sell opportunities to meet targets
  • Leading customer business reviews and strategic account discussions
  • Acting as a consultant and trusted advisor on DiliTrust products and best practices
  • Collaborating cross-functionally to support customer needs, escalations, and ongoing initiatives
• Monitoring KPIs, customer usage, and business outcomes to support customer value and growth

Profile required

• 5 years of relevant experience in account management, customer success, or enterprise SaaS environments
• Capable of building strategic long-term account plans and developing trusted customer relationships
• Experience managing strategic or enterprise customer accounts within a technology or SaaS environment
• Excellent presentation and communication skills
• Comfortable conducting customer discovery, identifying project-level needs, and coordinating with internal teams to help guide successful customer outcomes
• Comfortable working within international and multicultural teams
• A strong desire to learn and become a trusted functional expert across multiple software solutions
• Relationship-driven, adaptable, and comfortable navigating complex customer environments
• Experience working with legal departments, legal operations teams, governance professionals, or enterprise legal technology solutions is a plus

What we offer

• Join a fast-growing legal technology company within a collaborative and international environment (offices in France, Italy, Spain, Germany, Canada as well as Dubai and Mexico)
• A highly competitive commission structure
• Clear career growth opportunities, including a development path from Account Manager to Key Account Manager
• A flexible hybrid work model that supports both collaboration and work-life balance

More info

• Location: Philadelphia or Wilmington
• Type of contract: Full time, hybrid

About the role

DiliTrust is a leading SaaS publisher in Europe, transforming legal departments worldwide with cutting-edge technology. Our teams across France, Spain, Italy, Canada, Mexico, and MEA are the driving force behind our global success. We serve daily over 2,500 customers in 64 countries, with 80% of major listed companies in major markets like Europe, North America, and the Middle East.

We are proud to have been awarded the "Happy at Work" and “Tech at Work” label since 2019.

Benefits

Join a fast-growing legal technology company within a collaborative and international environment (offices in France, Italy, Spain, Germany, Canada as well as Dubai and Mexico).

Pay

A highly competitive commission structure

Schedule

A flexible hybrid work model that supports both collaboration and work-life balance

Skills

Join a fast-growing legal technology company within a collaborative and international environment (offices in France, Italy, Spain, Germany, Canada as well as Dubai and Mexico);

Qualifications

• 5 years of relevant experience in account management, customer success, or enterprise SaaS environments
• Capable of building strategic long-term account plans and developing trusted customer relationships
• Experience managing strategic or enterprise customer accounts within a technology or SaaS environment
• Excellent presentation and communication skills
• Comfortable conducting customer discovery, identifying project-level needs, and coordinating with internal teams to help guide successful customer outcomes
• Comfortable working within international and multicultural teams
• A strong desire to learn and become a trusted functional expert across multiple software solutions
• Experience working with legal departments, legal operations teams, governance professionals, or enterprise legal technology solutions is a plus