Account Manager

Job Summary

The Account Manager is responsible for developing and maintaining client relationships, promoting investigative and intelligence services, and supporting the growth of the business.

Responsibilities

• Engage with new and existing clients to identify needs and present solutions.
• Cook up with internal teams to ensure seamless service delivery and address client concerns.
• Conduct regular client communications, both remotely and in person, to foster engagement and identify opportunities.
• Maintain accurate records of client interactions and activities using company systems.
• Represent the organization at industry events and client meetings as needed.
• Monitor account activity and follow up to ensure ongoing satisfaction and retention.
• Participate in team meetings and contribute to the continuous improvement of sales and service processes.
• Perform additional duties as assigned to support business objectives.

Requirements

• Bachelor’s degree or equivalent experience
• Demonstrated success in a client-facing or sales role
• Strong communication and interpersonal skills
• Ability to manage multiple priorities and adapt to changing demands
• Proficiency with productivity and CRM tools
• Willingness to travel locally for client meetings and events