Account Manager

About the role

Dexterra Group is a fast-growing, financially strong, publicly listed company (TSX:DXT). We have a far-reaching presence across the entire continent North America with hundreds of full-time and part-time opportunities at any given time. We aim to provide our people with more than just a job – we offer fulfilling opportunities in a culture that promotes stability, diversity and inclusion, camaraderie, employee recognition, work-life balance, and doing what you love. For over 75 years, the companies that began independently, and now form Dexterra Group, have been dedicated to serving North American clients to create and manage built environments that play a vital role in our economy and our local communities. That’s something we’re truly proud of, Work That Matters, People Who Care.

As an Account Manager, you’ll lead a dedicated team and oversee onsite custodial services. You’ll be the face of Dexterra, responsible for delivering exceptional service, managing budgets, ensuring safety, and driving operational excellence. Building strong client relationships and inspiring diverse teams across the country, you’ll play a pivotal role in shaping the future of facilities management—while advancing your career into a leadership position that makes a real impact.

Responsibilities

• Lead revenue growth and ensure profitability for assigned accounts
• Build and maintain strong client relationships through excellent service delivery
• Provide strategic and operational leadership across a portfolio of commercial janitorial contracts within government and public sector environments.
• Manage, mentor, and inspire on-site teams to achieve performance goals
• Identify and pursue new business opportunities to drive account growth
• Conduct regular site visits and quality audits to ensure adherence to service and compliance standards.
• Oversee resource planning, scheduling, and workforce optimization
• Recruit, onboard, and train team members to support operational success
• Ensure compliance with safety standards and quality assurance protocols
• Drive client satisfaction and long-term account retention

Qualifications

• Minimum of 2 years of management experience and directing a team in facility services or related field
• Proficiency in Microsoft Office 365 and other software applications
• Ability to effectively use hand-held computer technology
• Proven experience in recruiting, training, retaining and managing employee performance, including progressive discipline
• Strong communication skills with the ability to interact professionally with clients at all levels
• Ability to maintain excellent relations with People – employees, client and customers
• Familiar with health, safety and environmental management systems
• A clear criminal record check is required for this role.

Benefits

• Be part of an industry that's more important than ever!
• Award winning safety culture.
• Supportive team environment with room to grow together.
• Employee Referral Program.
• We are growing!
• Certified as a Great Place to Work 2025-2026!