Account Manager

Job Summary

The ideal candidate is an experienced account manager of B2B information services, ideally within a subscription model, with a strong relationship building and communication skills, familiar with HubSpot, collaborative, organized, proactive, and curious with a focus on customer outcomes. Interested in the data center industry, with prior experience in technology, telecoms, or real estate is preferred.

Responsibilities

• Build trusted relationships with customers, acting as their primary point of contact throughout their journey with DC Byte
• Own the renewal process, ensuring contracts are renewed on time and identifying opportunities to retain and grow the portfolio
• Identify upsell and cross-sell opportunities, including new products, additional users, or wider adoption across client teams
• Lead a smooth onboarding experience by coordinating with internal teams to ensure clients are set up for success from day one
• Develop a strong understanding of each client's objectives and tailor your approach to help them achieve their goals
• Conduct regular customer check-ins, proactively monitoring account health, addressing risks early, and driving long-term engagements
• Support customers in maximizing the value they receive from DC Byte's products and services through guidance, training, and best practices
• Represent the voice of the customer internally by sharing insights and collaborating with Product, Research, and Commercial teams to improve the client experience
• Maintain accurate customer records in HubSpot and other business systems, contributing to reliable forecasting and effective account management
• Consistently deliver an outstanding customer experience that drives retention, advocacy, and long-term commercial success

Qualifications

An experienced account manager of B2B information services, ideally within a subscription model, with a strong relationship building and communication skills, familiar with HubSpot, collaborative, organized, proactive, and curious with a focus on customer outcomes. Prior experience in technology, telecoms, or real estate is preferred.

Benefits

• 25 days annual leave (excluding bank holidays), increasing up to 29 days
• Christmas office closure between Christmas and New Year
• Private health insurance, including dental and vision cover
• Life cover
• Generous anniversary rewards including career coaching, vouchers, and holiday stipend
• Up to one month remote working per year
• Home working setup stipend
• Free coffee, tea, drinks, and snacks in the office
• Hybrid working model with office attendance expected Tuesday–Thursday