Account Manager

The Job

Account Responsibilities:

• Serve as the primary point of contact between Czarnowski and our clients for all project deliverables and foster effective working relationships with colleagues at all levels.
• Utilize Microsoft Office Suite and all Czarnowski systems to efficiently interact with internal and external teams and prepare client correspondence, proposals, and presentations.
• Engage and communicate with appropriate estimating teams and support services – including but not limited to creating show services-specific estimates and reformatting existing estimates.
• Develop timelines, schedules, and project plans, communicate action items to project teams, and monitor adherence to deadlines.
• Possess strong operational knowledge of Czarnowski systems, tools and processes related to project workflow to manage workload efficiently and effectively.
• Collaborate with Czarnowski operational and on-site departments and personnel to ensure timely completion of project deliverables, manage required show services, and schedule installation and dismantle labor for your projects.
• Manage approval processes and ensure all solutions comply with show-specific rules and regulations.
• Proactively identify and address project related issues, collaborate with relevant stakeholders to develop appropriate resolutions.
• Respond promptly to all internal and client related communications, at minimum, acknowledging receipt within 24 hours.

Financial Responsibilities:

• Assist with forecasting client financial activity with Czarnowski on a 12-month rolling calendar.
• Maintain and update project information, including financials, within Czarnowski systems.
• Manage project change orders, ensuring cost related approvals are documented and communicated with relevant stakeholders.
• Review and reconcile estimated costs with actual incurred costs, providing detailed reports to project team along with recommendations for proposed invoice amounts.
• Maintain and ensure target profit margins, evaluated per project and on an annual basis.
• Review, recommend and implement estimating adjustments to recurring projects based on historical (incurred) financial data to maintain target profit margins.
• Review all estimates and invoice drafts for accuracy prior to submitting to clients.
• Understand client specified billing procedures and AP/Procurement specific client contacts to submit invoices and resolve unpaid invoices in a timely manner.

The Person

• 3+ years of client-facing experience in a conference/exhibit/trade show/event marketing agency.
• Passionate about working with people, ability to quickly develop a rapport with clients.
• Pro-active self-starter, entrepreneurial, and creative solutions-oriented.
• Adaptable, open-minded and receptive to feedback and able to adjust in real-time.
• Comfortable in new environments and scenarios, willing to travel.
• Collaborative, comfortable presenting and receiving information in a group setting.
• Respectful, thoughtful, courteous, and able to maintain a professional demeanor under pressure.
• Organized, articulate, detail-oriented and an effective communicator.
• Tech-savvy, comfortable using a wide variety of programs, software and applications.

Preferred Experience

• Experience in working with large, multi-faceted teams in a leadership and/or supporting role.
• Demonstrated ability to interpret complex, often conflicting information, reorganize and distribute to appropriate teams clearly in written and verbal formats.
• Bachelor's Degree or equivalent of relevant work experience.