Account Manager

About the role

The Account Manager is a high-volume coordination and operations role with a client-facing layer. They manage multiple concurrent client campaigns simultaneously - each at a different phase of the campaign lifecycle - while maintaining accuracy, responsiveness, and professionalism across all.

Responsibilities

• Own brand partner relationships and drive successful campaign execution for Creator Match.
• Serve as the primary day-to-day contact for assigned brand partners, ensuring clear communication, strategic alignment, and high client satisfaction.
• Manage all aspects of client communication, campaign coordination, and brand-facing events, delivering performance analysis and escalating issues with urgency and precision.
• Recurring deliverables (Monday status updates, bi-weekly call agendas, wrap reports) are non-negotiable and the position owns the clock on all of them.
• Manage multiple concurrent campaigns in different phases (sourcing, content review, live, wrap) without task slippage.
• Translate brand objectives into campaign briefs and coordinate execution across internal and external stakeholders.
• Provide strong client communication and expectation management skills across all stages of a campaign.
• Proactively surface concerns, maintain brand confidence, and resolve issues without unnecessary escalation.
• Plan and execute client-facing events including brand dinners, creator meetups, influencer activations, or sponsor events.
• Manage event logistics end-to-end: venue coordination, vendor communication, guest lists, and day-of execution.
• Represent the brand professionally in live, client-facing settings and manage last-minute changes and real-time problem-solving during events.
• Prepare client-facing updates, performance summaries, and post-campaign reports.
• Facilitate kickoff calls, check-ins, and wrap-up meetings, and ensure implementation across relevant teams.
• Manage client feedback loops and ensure implementation across relevant teams.
• Communicate with clarity and professionalism via Slack, email, and video conferencing.
• Coordinate across campaign managers, leadership, and finance stakeholders.
• Track deliverables, approvals, and timelines across multiple clients, manage escalations, resolve issues efficiently, and maintain forward momentum.
• Use project management tools (Notion, Asana, Monday.com, or similar) and CRM systems.
• Operate autonomously with proven ability to manage client relationships with minimal supervision.
• Manage multiple clients concurrently and provide committed, reliable availability.
• Be self-directed and outcome-accountable - does not require task-level direction to execute.

Requirements

Required experience includes:

• Brand Relationship Management
• Experience serving as primary client contact in marketing, advertising, agency, or social media campaigns
• Strong client communication and expectation management skills across all stages of a campaign
• Preference for experience with B2B marketing or LinkedIn/professional platform campaigns
• Campaign Execution & Coordination
• Ability to manage multiple concurrent campaigns in different phases (sourcing, content review, live, wrap) without task slippage
• Experience translating brand objectives into campaign briefs and coordinating execution across internal and external stakeholders
• Strong understanding of KPIs, campaign metrics, and performance reporting
• Disciplined approach to tracker maintenance, timeline management, and cross-functional handoffs
• Delivers recurring outputs (status updates, agendas, wrap reports) on time without prompting
• Event Planning & Brand Experience Coordination
• Experience planning and executing client-facing events including brand dinners, creator meetups, influencer activations, or sponsor events
• Proven ability to represent the brand professionally in live, client-facing settings
• Comfort managing last-minute changes and real-time problem-solving during events
• Client Communication & Reporting
• Experience preparing client-facing updates, performance summaries, and post-campaign reports
• Proven ability to facilitate kickoff calls, check-ins, and wrap-up meetings
• Manages client feedback loops and ensures implementation across relevant teams
• Communicates with clarity and professionalism via Slack, email, and video conferencing
• Cross-Functional Coordination
• Experience coordinating across campaign managers, leadership, and finance stakeholders
• Strong organizational skills to track deliverables, approvals, and timelines across multiple clients
• Ability to manage escalations, resolve issues efficiently, and maintain forward momentum
• Proficiency with project management tools (Notion, Asana, Monday.com, or similar) and CRM systems

Skills

Essential skills include:

• Brand Relationship Management
• Experience serving as primary client contact in marketing, advertising, agency, or social media campaigns
• Strong client communication and expectation management skills across all stages of a campaign
• Preference for experience with B2B marketing or LinkedIn/professional platform campaigns
• Campaign Execution & Coordination
• Ability to manage multiple concurrent campaigns in different phases (sourcing, content review, live, wrap) without task slippage
• Experience translating brand objectives into campaign briefs and coordinating execution across internal and external stakeholders
• Strong understanding of KPIs, campaign metrics, and performance reporting
• Disciplined approach to tracker maintenance, timeline management, and cross-functional handoffs
• Delivers recurring outputs (status updates, agendas, wrap reports) on time without prompting
• Event Planning & Brand Experience Coordination
• Experience planning and executing client-facing events including brand dinners, creator meetups, influencer activations, or sponsor events
• Proven ability to represent the brand professionally in live, client-facing settings
• Comfort managing last-minute changes and real-time problem-solving during events
• Client Communication & Reporting
• Experience preparing client-facing updates, performance summaries, and post-campaign reports
• Proven ability to facilitate kickoff calls, check-ins, and wrap-up meetings
• Manages client feedback loops and ensures implementation across relevant teams
• Communicates with clarity and professionalism via Slack, email, and video conferencing
• Cross-Functional Coordination
• Experience coordinating across campaign managers, leadership, and finance stakeholders
• Strong organizational skills to track deliverables, approvals, and timelines across multiple clients
• Ability to manage escalations, resolve issues efficiently, and maintain forward momentum
• Proficiency with project management tools (Notion, Asana, Monday.com, or similar) and CRM systems