Account Manager

Overview

We are building the care infrastructure that makes living with dementia easier. Our mission is to help families and patients by providing non-clinical coaching and support, which Medicare now covers. We have grown rapidly since launching our care navigation service in July 2025, hitting $8M ARR in our first year and closing a $15M Series A.

Responsibilities

• Drive patient enrollment from new partnerships, ensuring practices are fully enrolled and families are receiving support.
• Implement and onboard new practices, coordinating with operations, data, and enrollment teams to ensure a smooth transition.
• Partner with neurology practices to identify and refer eligible dementia patients, removing workflow friction.
• Build and maintain strong relationships with neurology practices, tailoring engagement based on account value, need, and complexity.
• Expand each account over time by increasing referral and enrollment volume, identifying highly engaged practices for new product and feature pilots, and driving adoption as new lines launch.
• Manage customer questions, concerns, and issues, working with internal teams to resolve them quickly, and document interactions to share insights.
• Ensure compliance with Medicare and GUIDE requirements and all relevant federal and state regulations.

Requirements

• 3+ years of experience in account management, customer success, or a comparable post-sale role, ideally owning retention, expansion, or a book of business.
• Experience managing the full customer lifecycle, from onboarding through renewal and expansion.
• A track record of driving measurable outcomes such as adoption, utilization, retention, or expansion, specifically in terms of patient enrollment and engagement.
• Comfort with data and reporting, able to stratify a portfolio, read utilization, and build a review that moves a practice forward.
• Strong written and verbal communication skills, credible with both clinical and administrative stakeholders.
• Ability to work in a fast-paced, early-stage environment and build from a blank page.
• Highly organized, systematic, and comfortable owning a number.

Qualifications

• Experience in healthcare, healthtech, value-based care, or Medicare-reimbursed care models (GUIDE, CCM/PCM, or comparable).
• Experience managing physician-practice or provider relationships.
• Experience as an early or founding customer success or account management hire, or building an account management motion from scratch.
• A track record of driving enrollment, utilization, or referral volume in a care or services model.

Benefits

We offer a competitive compensation package including a base salary ranging from $140,000 to $200,000 per year, with a portion tied to enrollment, retention, and expansion. The role also includes meaningful early-stage equity.

Pay

The offered total earnings target (OTE) range for this role is $140,000 to $200,000 per year, depending on level and experience.

Schedule

This role is primarily virtual, with periodic travel a few times a year to meet key accounts and attend conferences.