Account Manager

What You'd Actually Do

• Own day-to-day client communication — emails, Zooms, status updates, and scope conversations
• Translate client requests into Linear tickets with reproduction steps, context, priority, and acceptance criteria
• Run weekly client check-ins and keep clients clear on where their project stands
• Handle light design and copy edits in Figma, Webflow, and similar tools without escalating
• Manage scope and timelines, including delivering clear answers on what's in and out of scope
• Spot expansion opportunities and flag them for the Account Director and founders

Requirements

• 3–7 years in agency account management, client services, or a comparable client-facing operations role
• Deeply organized — calendars, checklists, follow-ups, and clean inboxes are your default mode
• Write well under pressure. Client emails are clear, warm, and never make a problem worse
• Comfortable reading a Linear ticket and explaining it back to a client in plain English
• Capable of doing light design and copy work in Figma and Webflow — not a designer, but capable of making small changes without escalating
• Use Claude or ChatGPT as part of your daily workflow
• Can hold a Zoom with a CTO or CMO and be the calm, organized one in the room

Qualifications

• You probably fit if...
• You have 3–7 years in agency account management, client services, or a comparable client-facing operations role
• You're deeply organized — calendars, checklists, follow-ups, and clean inboxes are your default mode
• You write well under pressure. Client emails are clear, warm, and never make a problem worse
• You're comfortable reading a Linear ticket and explaining it back to a client in plain English
• You're capable of doing light design and copy work in Figma and Webflow — not a designer, but capable of making small changes without escalating
• You use Claude or ChatGPT as part of your daily workflow
• You can hold a Zoom with a CTO or CMO and be the calm, organized one in the room