Account Manager

About the role

The company is seeking an Account Manager with extensive experience in delivering exceptional customer service to valued customers. Key responsibilities include building and maintaining strong client relationships, ensuring timely and successful delivery of IT solutions, identifying new business opportunities, and preparing proposals.

Responsibilities

• Develop trusted advisor relationships with assigned customer base
• Build and maintain strong, long-lasting client relationships
• Ensure the timely and successful delivery of our IT solutions according to customer needs and objectives
• Develop new business with existing clients and/or identify areas of improvement
• Quarterly onsite meetings with assigned customers providing recommendations and to ensure customer satisfaction
• Clearly communicate the progress of monthly/quarterly initiatives with management and clients
• Prepare and review reports on account status with your customers
• Collaborate with engineers and operations to identify and grow opportunities within your base clients
• Aid in handling challenging client requests or issue escalations as needed
• Prepare and present proposals for products and service offerings
• Document customer interactions or transactions, recording details of inquiries, complaints or comments including actions taken

Qualifications

• Preferred experience in customer service, an education in Information Technology or an understanding in IT is a plus
• Sales experience is helpful but not required
• Ability to organize and manage multiple priorities
• Problem analysis and problem resolution at both a strategic and functional level
• Excellent listening, negotiation, and presentation abilities
• Strong verbal and written communication skills needed
• Must work effectively with senior-level executives and staff; must also be able to work independently
• Strong interpersonal skills, good judgment and be capable of communicating with a diverse range of individuals
• Excellent computer skills including all MS Office applications (Word, Excel, Outlook, PowerPoint) required
• Must have strong customer support orientation for external customers, demonstrated professional demeanor, and the ability to maintain confidential information
• Valid driver's license and clean driving record

Pay and Benefits

The successful candidate will earn a salary of $45,000.00 - $55,000.00 per year (plus commission), along with benefits such as 401(k) matching, cell phone reimbursement, dental insurance, disability insurance, employee discount, flexible spending account, health insurance, health savings account, life insurance, mileage reimbursement, paid time off, paid training, vision insurance, semiannual bonus, and commission pay.

Schedule

The position is full-time with a Monday to Friday schedule.

Ability to commute/relocate

Reliably commute or plan to relocate before starting work in Cedar Falls, IA.