Account Manager

About the role

We're looking for an Account Manager to join our team. You'll sit between the Account Director and the executives below you - owning the day-to-day running of your accounts, keeping campaigns on track and making sure the team has what they need to deliver.

Responsibilities

• Serve as the main day-to-day contact for clients, building strong working relationships under the guidance of the Account Director
• Lead scheduled and ad hoc client calls and deliver presentations with a passion for storytelling
• Keep status documents updated daily and ensure the wider team is informed of actions and priorities
• Manage campaigns end-to-end - timelines, budgets, client expectations and internal resource
• Support the Account Director on budget development and reconciliation at project close
• Support executives with weekly, monthly and quarterly reporting
• Stay immersed in social culture and proactively flag reactive opportunities across your accounts
• Receive and translate client briefs, breaking these down for internal teams and reviewing work before client delivery
• Contribute to internal creative brainstorm sessions, supporting the Account Director in pushing creative thinking
• Manage the full production process - from pre-production and PPMs through to shoots and edit schedules
• Manage the editorial process, briefing the team on content calendar creation and providing feedback throughout
• Review reactive social opportunities and provide appropriate creative feedback
• Support the influencer team with talent management and fee negotiation
• Avoid approving influencers and influencer content from a client and brand perspective, considering reputation, fit and objectives
• Review contracts and briefs for all influencer activity across your accounts
• First line of support for executives - 1:1s, day-to-day guidance, workload management and mentorship
• Lead internal status calls and act as the main point of contact for internal queries on your accounts
• Manage invoicing across campaigns, including raising POs and scheduling payments with the accounts team

Requirements

We appreciate, you’re not just your CV and skills are transferable, these are some of the skills and experiences we think would set you up for success in this role:

• Proven experience in an account management role within a social or creative agency
• Strong client-facing skills - confident presenting, leading calls and building relationships
• Excellent project management ability - detail-oriented, deadline-driven and able to juggle multiple accounts
• Comfortable managing budgets and tracking delivery against scope
• Deeply plugged into social culture, trends and platforms
• A natural collaborator who can brief, manage and support internal teams
• Experience managing or mentoring junior team members

Qualifications

A Coolr Offer

• A competitive, benchmarked salary ranging from $70 to $80k, based on your experience and level.
• Flexible Hybrid working. We work 3 days in the office and 2 from home
• 20 days of paid time off (PTO), in addition to all U.S. Federal Holidays.
• Birthday Day off – an extra day to celebrate your big day
• Wellbeing day off — one additional day off plus a $50 voucher to support your wellbeing.
• Private Healthcare cover, Tech scheme + more
• Coolr weekly socials - we get together every week to connect as a team

Benefits

• Competitive salary reflective of your experience and aligned with our internal salary bands.
• Flexible Hybrid working. We work 3 days in the office and 2 from home
• 20 days of paid time off (PTO), in addition to all U.S. Federal Holidays.
• Birthday Day off – an extra day to celebrate your big day
• Wellbeing day off — one additional day off plus a $50 voucher to support your wellbeing.
• Private Healthcare cover, Tech scheme + more
• Coolr weekly socials - we get together every week to connect as a team

Pay

A competitive, benchmarked salary ranging from $70 to $80k, based on your experience and level.

Schedule

Flexible Hybrid working. We work 3 days in the office and 2 from home

Department

Client Services

Locations

New York, NYC