Account Manager

Location: Cleveland, OH

About the role

The Account Manager – Carbon Sales supports accounts based on product and/or market segments and serves as a sales business liaison, advocating for customers internally while considering Cleveland-Cliffs’ business goals. This position is the market-facing side of the Cleveland-Cliffs Commercial organization.

Responsibilities

• Lead and/or support full-cycle negotiations for spot, short-term, project, and long-term contracts and special products by analyzing historical, current, and forecasted market/customer data to balance customer and company needs.
• Initiate in-person customer visits, represent Cleveland-Cliffs at regional industry events, and manage travel schedules, which may include non-traditional work hours.
• Request business orders, maintain business relationships, create and develop new accounts and opportunities, build a strong network, and demonstrate integrity and good judgment.
• Entertain customers and identify, communicate, and help remove barriers of entry for projects, contracts, customers, and markets.
• Communicate all business, market, and customer intelligence back into the organization in a timely and effective manner.
• Build a strong network within the industry and market-related associations to identify and exploit potential business opportunities.
• Manage and grow customer relationships through productive sales calls, developing relationships across all levels of their organization.
• Fully utilize system resources and sales tools, including newly developed future sales tools, as part of daily management to perform job functions.
• Perform other duties as assigned.

Requirements

• High School Diploma/GED.
• 2-3 years of commercial experience in the steel industry.
• Ability to analyze and synthesize data to make and justify informed decisions and forecasts.
• Strong time management skills and ability to work through non-traditional work schedules.
• Skilled in influencing both internal and external stakeholders with limited decision-making authority.
• Broad understanding of the selling process.
• Ability and willingness to travel up to 50% and stay in hotels 1-2 nights per week.
• Must be currently legally authorized to work in the United States on a full-time basis.

Preferred Qualifications

• Bachelor’s degree in business or a related field.
• Experience in Customer Service / Product Control or Sales.
• Knowledge and understanding of market segments, product, and mill capabilities supplied by Cleveland-Cliffs Steel Inc. and other light flat-rolled steel producers.

Pay

The salary range for this role is $75,000 to $95,000. An employee’s pay within the salary range will be based on numerous factors including, but not limited to, relevant education, qualifications, experience, skills, geographic location, and business or organizational needs.

Benefits

• Competitive pay with variable compensation opportunity.
• Health insurance.
• Retirement plan.
• Education assistance.
• Paid time off.