Account Manager

About the role

CLEAResult seeks an Account Manager to serve as the local contractor-facing representative for the Comfort Ready Metro NY weatherization program, recruiting, onboarding, training, and supporting participating contractors to meet project acquisition targets and maximize program performance.

Responsibilities

• Recruit new Participating Contractors by attending community business leader events/meetings.
• Onboard new Participating Contractors, collecting required documentation and providing onboarding trainings.
• Conduct regular and supplementary Participating Contractor trainings.
• Coordinate translation services for trainings of installers and other non‑native‑English‑speaking contractor staff.
• Manage quarterly Participating Contractor allocations and performance.
• Coordinate and lead regular meetings with individual Participating Contractors to review project pipelines and monitor progress toward goals, including a minimum of quarterly on‑site visits at larger contractor locations.
• Provide performance feedback to contractors and encourage improvement; address underperformance and manage disciplinary action when needed.
• Draft correspondence regarding program deadlines, announcements, and changes.
• Handle project‑specific items such as responding to failed inspections and payment inquiries.
• Address contractor complaints and manage escalations.
• Coordinate and organize semi‑annual contractor in‑person events and bi‑monthly webinars.
• Gather and document lessons learned and feedback from contractors and share with internal teams and the utilities.
• Develop and maintain contractor ratings.
• Develop and maintain an accurate list of Participating Contractors for the “Find a Contractor” web functionality.
• Manage annual/bi‑annual recertifications.

Qualifications

• Valid driver’s license with reliable transportation and no major driving infractions.
• 5‑8 years of relevant experience.
• Bachelor’s degree preferred.
• Knowledge of Weatherization, HVAC, or Building Construction preferred.
• BPI, OSHA & EPA Lead certifications preferred (or ability to obtain/pass after hire; training and certification costs funded).
• Ability to explain programmatic information in an easy‑to‑understand way.
• Strong listening, verbal, and written communication skills.
• Consistently friendly, positive, and respectful communications, even under pressure.
• Ability to develop and maintain positive interpersonal relationships.
• Excellent organization, record‑keeping, and time‑management skills.
• Experience with Microsoft Office (Outlook, Excel, OneDrive) preferred, or ability to learn.
• Proficiency with mobile applications.
• Ability to pass level 1 and level 2 background checks and drug screening.
• Meet DOT qualification requirements if applicable.

Benefits

• Medical, Dental, and Vision Insurance.
• Company‑paid health care concierge service.
• 401(k) with company match.
• Paid vacation, sick, personal, and parental leave.
• Paid Volunteer Time.
• Employee Recognition Program (recognition points convertible to gift cards).
• Employee Assistance Program.
• Access to on‑demand training courses for career advancement.

Pay

Salary range: $69,700.00 – $89,200.00 USD.