Account Manager

About the role

You're not just someone who checks boxes. You're the kind of person who spots a problem before the client even says a word. You thrive on accountability, take pride in building strong relationships, and are passionate about delivering exceptional service. At City Wide Facility Solutions, we're looking for a Facility Solutions Manager (FSM)—our internal title for an Account Manager—who is ready to take ownership of client success and become the trusted partner our clients rely on for their building maintenance needs. This is a people-first role that combines client management, operational coordination, and strategic problem-solving. You won't be stuck behind a desk; you'll spend time in the field meeting with clients, ensuring service excellence, and building lasting partnerships.

Responsibilities

• Serve as the primary point of contact for an assigned portfolio of commercial facility clients
• Manage ongoing operations, including inspections, issue resolution, and service quality oversight
• Build and maintain strong, long-term relationships with clients and contractors through consistent communication and follow-through
• Identify opportunities to expand service offerings, recommend solutions, and manage pricing and logistics
• Coordinate with Account Compliance Managers to ensure after-hours service execution aligns with client expectations
• Work independently while being supported by a team that includes the Director of Operations and administrative staff
• Utilize our CRM system to document inspections, manage client information, and efficiently coordinate field activities

Performance Metrics for Success

• Client Retention: Maintain a client retention rate of 96%-98%. High retention reflects outstanding service and strong client relationships
• Revenue Growth: Generate additional service sales within your assigned territory and achieve established growth targets
• Quality Assurance: Conduct and document detailed quality control inspections to ensure services consistently meet our standards
• Operational Excellence: Oversee service delivery and ensure compliance with client expectations and company standards
• Team Leadership: Support, develop, and hold contractors accountable to maintain high performance and service quality

Why City Wide?

We're not just in the building maintenance business—we're in the relationship business. City Wide Facility Solutions is a leader in the building maintenance industry with more than 115 locations nationwide. We provide a single-source solution for all facility maintenance needs, both interior and exterior. We lead by modeling our core values:

• Relentless Customer Service
• Growth Mindset
• Hustle

We're looking for people seeking a career, not just a job. We believe in promoting from within and creating opportunities for growth. Our team is high-energy, collaborative, inclusive, and committed to rewarding performance.

Requirements

• 3+ years of experience in account management, facility services, or building maintenance
• Strong communication skills and confidence interacting with clients, contractors, and other stakeholders
• Natural problem-solving abilities, including experience resolving service issues and managing multiple priorities independently
• High school diploma required
• Experience using a CRM system to document activity and manage client information
• Valid driver's license, clean driving record, and ability to travel daily within NW Arkansas
• Eligible to work in the United States
• Available for after-hours client issues, weekend responsiveness, and on-call coverage
• Spanish language fluency is a plus

Benefits

• Base salary of $50,000–$110,000 USD/year
• Monthly car allowance
• Monthly cell phone allowance
• Mentorship and ongoing training
• Company-issued laptop
• Paid time off plus six paid holidays
• Health, Dental, and Vision insurance