Account Manager

About the role

The Account Manager serves the City Wide Facility Solutions - Omaha location, one of more than 70 markets covered across the United States and Canada. The mission is to build environments that elevate people.

Responsibilities

• Manage all aspects of assigned client relationships, including client retention, expansion and diversification of City Wide building solutions and/or products
• Formulate and manage an effective service strategy, and schedule tailored to each client
• Negotiate and enter into agreements with clients for additional services - determine pricing, staffing and logistics
• Manage all Contractor relationships including - Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary
• Adequate (internal and external) staffing needs to service clients
• Promote the sale of, procure and monitor supplies for clients
• Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise
• Use City Wide's CRM to perform client inspections, adding extra charges, Night Manager routing, etc
• Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance

Requirements

• High School diploma required, bachelor's degree highly desirable
• Highly detail oriented and excellent follow-through on commitments
• Driven, self-motivated/self-starter, and good at problem solving
• Positive and outgoing personality; great at building relationships
• Excellent verbal and strong written communication skills
• Proficient in Microsoft Office and knowledge of CRM database
• Must have reliable transportation, current auto insurance, valid driver's license

Benefits

• Three (3) weeks PTO
• $500.00 monthly Car Allowance, Guaranteed
• Health Insurance
• Health Savings Account
• 401(k) matching
• Vision, Dental Insurance
• Basic Life, Voluntary Life Insurance
• Accident and Critical Illness Insurance
• Short Term Disability Insurance
• Company provided iPhone and/or iPad
• Fitness Membership discount
• No cap on commissions. Range $45,000 - $70,000 first year | $70,000 - $110,000 after year 1.