Account Manager

About the role

The Facility Solutions Manager plays a pivotal role in ensuring clients receive top-notch service, exceptional quality, and ultimate satisfaction. This position involves managing client accounts, nurturing relationships, crafting service strategies, and overseeing quality control.

Responsibilities

• Manage client accounts to ensure retention and growth through outstanding service delivery
• Nurture relationships with contractors and suppliers, guaranteeing quality and compliance with service agreements
• Carry out regular assessments and quality control checks, swiftly addressing any emerging issues
• Leverage City Wide's CRM system to monitor client interactions and service effectiveness
• Guide operational teams while ensuring comprehensive training and development initiatives are implemented
• Work alongside internal teams to resolve challenges and execute effective solutions
• Track client satisfaction metrics and compile detailed reports for management evaluation

Requirements

• A minimum of 1-2 years of experience in facility management or a related field
• A proven track record in client management and business development
• Strong interpersonal and communication skills, both verbal and written
• Bachelor's degree in a relevant discipline is preferred
• Demonstrated ability to manage multiple priorities and deliver results in a fast-paced environment
• Proficiency in Microsoft Office Suite and familiarity with CRM systems
• Ability to travel to client locations as needed; reliable transportation is required

Pay

Base salary $50,000
Uncapped commissions with first year earnings $110,000 plus

Schedule

Full-time position

Benefits

• Protected territory
• Expense/entertainment account
• Vehicle reimbursement
• Mentorship by company leadership
• Annual Circle of Excellence Club trips for top performers
• Company issued laptop and iPhone
• Paid time off (in addition to 9 paid holidays)
• 401k - 4% company match
• Health/Dental/Vision insurance