Account Manager

Key Responsibilities

• Cultivate and expand client relationships, ensuring high retention rates and exploring opportunities for service diversification and expansion
• Oversee the delivery of services across all client sites, maintaining the highest standards of quality and compliance, and manage contractor relationships including hiring, negotiation, and performance assessments
• Address and resolve client concerns, coordinate site visits, and develop strategic solutions to enhance client satisfaction and operational efficiency
• Utilize City Wide's CRM to manage client interactions, service schedules, and performance reporting, ensuring all data is leveraged to improve service delivery

Requirements

• 3-5 plus years' sales and management experience in building maintenance, facility management or equivalent experience
• High school diploma required; bachelor's degree highly desirable
• Highly detail-oriented and excellent follow-through on commitments
• Positive and outgoing personality; great at building relationships
• Excellent verbal and strong written communication skills
• Proficient in Microsoft Office and knowledge of CRM database
• Must have reliable transportation

Benefits

• Competitive base salary of $65,000
• Unlimited commission potential, with first-year earnings exceeding $110,000
• Access to an expense and entertainment budget
• Mileage reimbursement to cover your travel costs
• Guidance and mentorship from our experienced company leaders
• Provided company laptop to support your work
• Generous paid time off, plus 7 additional paid holidays
• Secure your future with our 401(k) plan
• Comprehensive Health, Dental, and Vision insurance coverage