Account Manager

About the role

This role is responsible for owning and growing an assigned installed customer base by driving expansion annual recurring revenue (ARR) and durable net revenue retention (NRR) within lower-complexity, higher-volume accounts. You will maximize customer lifetime value through structured expansion selling, renewal leadership, and disciplined commercial execution, while leveraging digital and workflow-enabled engagement models rather than traditional high-touch service ownership.

Responsibilities

• Own and deliver expansion ARR and renewal outcomes within assigned accounts.
• Identify, qualify, and close upsell and cross-sell opportunities aligned to customer value and portfolio fit.
• Lead renewal strategy and execution, ensuring retention and appropriate pricing discipline.
• Manage a high-volume install base using structured outreach, automation tools, and defined engagement cadences.
• Execute shorter sales cycles across transactional to moderate complexity opportunities.
• Build account plans focused on wallet-share growth and product adoption.
• Maintain accurate forecasting and CRM documentation for expansion and renewal pipeline.
• Coordinate cross-functional engagement with CX, Product, and Solutions teams while retaining commercial ownership.
• Transition accounts requiring higher complexity handling to appropriate segment leaders when applicable.
• Perform other duties and responsibilities as required to support business needs.

Requirements

• 2-3 years in a related role or experience (Actual experience may vary depending on role complexity, geography, and internal development opportunities or a comparable mix of training, education, and experience).
• Experience in account management, commercial growth, or expansion-focused sales roles preferred.
• Demonstrated ability to manage recurring revenue relationships.
• Strong discovery and value articulation skills.
• Experience using CRM systems and structured sales methodologies.

Preferred Qualifications

• Bachelor's Degree preferred.
• Experience managing high-volume account portfolios.
• Experience in subscription-based or recurring revenue environments.

About Cision

Cision is the global leader in consumer and media intelligence, engagement, and communication solutions. We equip PR and corporate communications, marketing, and social media professionals with the tools they need to excel in today's data-driven world. Our deep expertise, exclusive data partnerships, and award-winning products, including CisionOne, Brandwatch, and PR Newswire, enable over 75,000 companies and organizations, including 84% of the Fortune 500, to see and be seen, understand and be understood by the audiences that matter most to them.

Pay

The OTE range for this role is $78,000.00 - $82,000.00.