Account Manager
Century Fire Protection · Odenton, MD · 2 days ago
Business DevelopmentFull-time
What You’ll Do
- Serve as a primary contact for assigned customer accounts and build strong, professional relationships.
- Establish post-sales relationships to support inspection, testing, and maintenance services.
- Review customer requirements and coordinate inspection dispatches, including third-party and compliance needs.
- Monitor inspection schedules to ensure dispatches are completed, updated, or modified as needed.
- Prepare deficiency repair proposals, create and dispatch work orders, and communicate repair timelines.
- Follow up after inspections to ensure customer satisfaction and identify additional service opportunities.
- Respond to customer questions regarding billing, pricing, inspection results, and account needs.
- Partner with Service, Operations, and Billing teams to ensure accurate documentation and efficient service.
- Perform other duties as assigned.
- Associate or Bachelor’s degree in Business, Communications, or related field preferred.
- 1–3 years of account management, customer service, or related experience.
- Fire protection or technical services experience is a plus.
- Strong communication, organization, and relationship-building skills.
- Proficiency with Microsoft Word and Excel.