Account Manager

Job Overview

Responsible for managing and growing strategic accounts, driving client satisfaction, retention, and business growth. Serves as the primary point of contact, aligning cross-functional teams to ensure efficient delivery of products and services. This position is available for Mexico City, Monterrey and Guadalajara.

What You'll Do Here

• Serve as the primary contact for strategic accounts, ensuring clear communication.
• Build and maintain strong client relationships by understanding needs and delivering effective solutions.
• Autonomously resolve complex issues and engage stakeholders as needed.
• Cross-functionally coordinate to ensure effective product and service delivery (operations, sales, marketing, etc.).
• Identify and execute upsell and cross-sell opportunities.
• Maintain a 360° view of the client, considering profitability, marketing, financial management, and retention.
• Maintain accurate and up-to-date client data in CRM systems.

Skills You Will Need Here

• Analytical skills: interpret data and metrics for decision-making.
• Relationship-building: establish trust with strategic clients.
• Communication: clear, objective, and persuasive.
• Negotiation: drive mutually beneficial agreements.
• Product knowledge: strong understanding of the portfolio.
• Organization: manage multiple accounts and priorities efficiently.
• Ownership: accountable for account results.
• Strategic thinking: identify growth opportunities.
• Commercial management: drive and track business results.

Requirements

• Education: Bachelor’s degree or equivalent experience.
• Experience: 3+ years in sales or account management with proven results.
• Languages: English desirable.
• Tools: Experience working with CRM systems and maintaining accurate data.

About Cengage

Cengage, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide.