Account Manager

About the role

We are looking for a customer-focused Account Manager to build strong, long-term relationships with our clients and help them achieve success using our products and services. The Account Manager will act as a trusted advisor, ensuring customer satisfaction, driving retention, and identifying opportunities for growth within existing accounts.

Responsibilities

• Serve as the primary point of contact for assigned customer accounts
• Build and maintain strong, long-term client relationships
• Understand customer goals, challenges, and business needs
• Drive customer adoption, engagement, and overall satisfaction
• Manage renewals and proactively address retention risks
• Identify and develop upsell and cross-sell opportunities
• Coordinate with internal teams (Sales, Support, Product, Professional Services) to deliver a seamless customer experience
• Track account health, usage, and performance metrics
• Conduct regular check-ins, business reviews, and success planning with customers
• Resolve issues and escalate when necessary to ensure timely resolution
• Maintain accurate account information and activity in CRM systems

Requirements

Skills & Abilities

• Strong relationship-building skills with the ability to establish trust and credibility at all levels of a customer organization
• Excellent written and verbal communication skills, including the ability to explain complex concepts clearly and concisely
• Problem-solving skills with the ability to anticipate challenges and proactively develop solutions
• Negotiation and influence skills to support renewals, expansions, and customer advocacy
• Adaptability and resilience in a dynamic, evolving business environment
• Ability to handle difficult conversations professionally while maintaining positive customer relationships

Education & Experience

• 3+ years of experience in account management, customer success, sales, or another client-facing role
• Demonstrated experience managing a portfolio of customer accounts and building long-term relationships
• Experience working with cross-functional teams to deliver customer solutions and outcomes
• Proven track record of supporting customer renewals, retention, and revenue growth
• Experience in a B2B environment; SaaS or technology industry experience strongly preferred
• Familiarity with CRM systems and account management tools (e.g., Salesforce, HubSpot)
• Experience conducting customer meetings, business reviews, and value-driven conversations

Pay

Celigo reasonably expects to pay a base salary between $70,000 and $100,000 per year for this position. Actual starting base pay will be determined by skills, experience, geographic location, and other non-discriminatory factors permitted by law. Total compensation may also include variable incentives, benefits, or other perks as outlined in any formal employment offer made.

Benefits

• Remote-first culture, built on trust, collaboration, and transparency
• Three weeks of vacation (starting year one)
• Wellness days and holidays to recharge
• Parental leave and a generous benefits package
• Monthly tech stipend
• Recognition and career development opportunities
• High-growth, inclusive work environment where innovation thrives and ideas are implemented
• Lightspeed learning opportunities to keep you at the leading edge of your field
• Exceptional coworkers who challenge and inspire you daily