Account Manager

Join CBX Solutions, the nation’s leading provider of architectural doors, frames, hardware, specialty products, and complete security integration services. At CBX Solutions, trust and communication are the foundation of how we work. We foster an inclusive, collaborative culture where your voice is heard, your ideas matter, and your career has room to grow.

About the role

As an Account Manager, you’ll serve as a trusted advisor to clients, identifying their security and access needs and delivering integrated solutions that span access control, video surveillance, and door and hardware systems. This role requires a combination of consultative sales expertise, technical acumen, and strong project coordination with internal teams.

Responsibilities

• Develop and maintain strong relationships with customers, general contractors, and construction managers across assigned accounts and territories
• Identify and qualify opportunities for integrated security and door hardware solutions through proactive outreach, referrals, and territory management
• Conduct onsite and virtual presentations that highlight the company’s capabilities in access control, video surveillance, and openings solutions
• Partner with the internal brands and divisions to ensure coordinated proposals that align access control and physical opening requirements
• Collaborate with engineering, project management, and estimating teams to prepare accurate scopes, pricing, and timelines
• Prepare and deliver professional proposals, RFP responses, quotes, and technical documentation in coordination with marketing and leadership
• Manage sales pipeline and activity in CRM tools (e.g., ConnectWise or similar), ensuring data integrity and compliance with company processes
• Stay informed of product developments, emerging technologies, and competitor activity within the security integration and door hardware markets
• Facilitate handoffs to project and operations teams, ensuring smooth transitions from sale to execution
• Participate in regular sales meetings and training initiatives, including continued education through internal platforms (e.g., ConnectWise)
• Other relative duties as assigned

Requirements

• High school diploma or equivalent; bachelor’s degree in business, construction management, or a related field is preferred
• 3+ years of experience in sales, account management, or estimating in the security integration, low-voltage, or construction industry preferred

Skills

• Understanding of access control, CCTV, intrusion detection, and/or door hardware and electronic locking systems
• Ability to read and interpret blueprints, architectural drawings, and specifications
• Strong verbal and written communication skills with the ability to present to both technical and non-technical audiences
• Excellent organizational, time management, and follow-up skills with a proven ability to manage multiple projects and deadlines
• Self-motivated and results-driven, with the ability to work independently and collaboratively
• Commitment to delivering exceptional customer service and maintaining long-term client relationships

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Regularly required to talk, hear, and see
• Frequently required to stand, walk, use hands to handle or feel objects, and reach with hands and arms
• Frequent lifting of items weighing 5–25 pounds and occasional lifting of up to 50 pounds

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

Work Environment

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job.

• Operates in both a professional office setting and a warehouse environment
• Routine use of standard office equipment, including computers, phones, photocopiers, filing cabinets, and fax machines
• Occasional travel to project sites may be required
• Warehouse conditions include proximity to forklifts and other heavy machinery and the use of various tools and hardware
• Exposure to variable weather conditions, including extreme heat and cold

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

Benefits

• Comprehensive benefits: health, dental, vision, prescription coverage, life insurance, and 401(k) with company match
• Generous paid time off for rest, family, and self-care
• Career growth through continuous learning, mentorship, and leadership training, including access to CBX University, an in-house development program
• Supportive culture that values innovation, creativity, and teamwork