Account Manager

OnX serves enterprise and midmarket clients in all industries across the United States and Canada. OnX combines deep technical expertise with a full suite of flexible technology solutions—including Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, OnX delivers comprehensive technology solutions for its clients' transformative business initiatives.

About the role

This position reports to the Director of Sales, Sales Vice President, Vice-President of Sales, or Branch Manager and is responsible for driving all aspects of the sales process to specific customers within the assigned module/vertical customer segment. The Senior Account Manager is the primary contact for all face-to-face proactive sales efforts for all network services, IT professional services, IT managed services, and hardware-related IT products, and is responsible for the overall customer relationship. The role involves identifying, qualifying, and closing key opportunities, with performance measured by customer satisfaction and financial metrics (revenue and/or gross profit).

Responsibilities

• Build strategies to drive revenues and/or gross profits within the assigned module/vertical customer segment, maintaining a high activity level in accounts to achieve plan results. (50%)
• Lead overall sales effort/strategy and coordinate appropriate overlay sales/technical resources (e.g., Practice Leads, Technical Sales Engineers). Focus on identifying new solution opportunities, protecting existing revenue, managing internal/external communication, escalating roadblocks/issues, and maintaining customer satisfaction. (30%)
• Maintain an appropriate sales funnel and provide accurate forecasts to sales management regarding network and IT-related services/solutions. (10%)
• Attend and participate in account team reviews and strategy sessions to protect existing business and drive new revenue opportunities. (10%)

Requirements

• Ten (10) or more years of experience preferred.
• Prior training/experience in large/strategic account management.
• Experience in network services, IT professional services, IT managed services, and hardware-related IT products preferred.
• Four years of college resulting in a Bachelor’s Degree or equivalent.

Skills

• Consultative/Solution Selling
• Qualifying Sales Process
• Planning
• Customer Knowledge
• Product Knowledge
• Self-Management
• Business Acumen
• Innovation
• Competitive Knowledge
• Resource Leadership
• Resource Management

Due to U.S. Government requirements applicable to foreign-owned telecommunications providers, non-U.S. citizens may be required to submit to an extensive government agency background check, which will necessitate disclosure of sensitive Personally Identifiable Information.