Account Manager

About the role

The Account Manager (AM) serves as the single point of contact for all operational needs within a single client account, managing maintenance revenue up to $5M. This is a hands-on, entrepreneurial leadership role - ideal for a self-starter with an ownership mindset who thrives in dynamic, fast-paced environments. The AM is responsible for delivering the full suite of Facility Management (FM) services - both hard and soft - while building strong client relationships, managing vendors, and driving continuous improvement. Success here requires agility, adaptability, and a "jack of all trades" approach to problem-solving.

Responsibilities

• Serve as the single point of contact for all client operational needs, ensuring contractual compliance and exceptional service delivery
• Supervise, plan, and coordinate all FM operations including preventative and reactive maintenance, vendor services, help desk operations, and soft services
• Build and maintain strong client relationships at multiple stakeholder levels through formal monthly, quarterly, and annual reviews
• Communicate proactively on property profiles, emergency preparedness plans, site inspections, work order progress, and other reporting commitments
• Analyze operational and financial data, identify trends, and translate insights into clear client communications and actionable plans
• Drive innovation and thought leadership - including sustainability initiatives, cost-saving opportunities, and new vendor solutions
• Navigate CMMS/work order systems effectively to track, manage, and report on all service activity
• Own full P&L responsibility including revenue and profit delivery, WIP management, debt control, cost management, and growth targets
• Lead monthly reporting, budget forecasting, and KPI tracking with accuracy and accountability
• Manage 3rd party spend and vendor relationships end-to-end: performance reviews, negotiations, re-bidding, and identifying additional scope opportunities
• Review purchase orders for financial, contractual, and commercial accuracy
• Drive sustainable organic growth through extra works and project delivery
• Lead, coach, and develop the account team to deliver service excellence and high employee engagement
• Accountable for key hiring decisions; recruit, retain, and develop talent for current delivery and future growth
• Ensure optimum staffing structures that balance cost efficiency with service excellence, including support for peaks, troughs, and disaster recovery
• Foster a learning culture with appropriate training, development planning, and succession planning across the account
• Ensure a safe and healthy working environment across all service lines
• Maintain compliance with CBRE and client QHSE policies, local, state, and federal regulations
• Develop and maintain emergency action plans, disaster recovery, and business continuity procedures
• Conduct periodic facility inspections for quality assurance

Requirements

• Bachelor’s degree from an accredited four-year college or university
• 8+ years of relevant work experience in facility management, operations, or a related field
• Life sciences background strongly preferred; healthcare background also considered

Skills & Competencies

• Financial acumen: demonstrated experience managing budgets, P&L, forecasting, and monthly KPI reporting
• Vendor management expertise: supplier performance management, negotiations, and 3rd party spend ownership
• Data literacy: ability to analyze data, identify trends, and translate insights into client-ready communications
• Strong written and verbal communication skills, including the ability to develop persuasive reports, presentations, and client proposals
• Effective motivation, negotiation, and relationship-building skills across diverse stakeholder groups
• Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Ability to solve complex, multifaced problems and make high-impact decisions with confidence
• Self-directed with a strong ownership mentality - you take responsibility for outcomes, not just tasks
• Entrepreneurial and adaptable - you thrive in ambiguity and dynamic operational environments
• Collaborative and client-focused - you build trust with clients and internal teams alike
• Innovation-driven - you actively look for ways to improve processes, reduce costs, and deliver more value

Benefits

At CBRE, we provide a competitive and comprehensive benefits program designed to support the mental, physical, emotional, and financial health of you and your family. The minimum salary for the Account Manager position is $120,500 annually and the maximum salary for the Account Manager position is $175,000 annually. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience.