Account Manager

About the role

Catapult Global specializes in OEM/ODM product development, partnering with customers across industries to deliver tailored hardware solutions. We combine engineering expertise, agile manufacturing, and global logistics to bring innovative products from concept to market efficiently. Joining our team means working at the intersection of technology, design, and customer success.

The Account Manager will establish and nurture long-term partnerships with assigned customers, ensuring their evolving needs are met and exceeded. You will act as the primary point of contact, coordinating internally and managing every stage of the order lifecycle. Success in this role hinges on strong relationship-building, meticulous order management, and proactive problem-solving.

Responsibilities

• Act as the customer advocate and primary owner of the customer experience for all customer account matters.
• Build and maintain strong, lasting relationships with both internal teams and external clients.
• Drive internal follow-up and accountability across Sales, Project Management, Purchasing, Quality, Manufacturing, and Logistics to resolve customer-impacting issues.
• Monitor order status throughout the manufacturing cycle and update customers with outbound shipping details and tracking numbers.
• Process high volumes of orders from inception to delivery, maintaining 100% on-time delivery for assigned accounts.
• Handle returns, exchanges, and escalated customer issues in line with company policies.
• Lead backlog and operations reviews, fostering communication among sales, manufacturing, and logistics teams.
• Maintain customer records, master profiles, tariff agreements, inventory data, and SharePoint documentation.
• Forecast customer demand and analyze patterns to align supply chain availability.
• Generate and maintain reports on service metrics, inventory positions, tariff billing and open orders.

Qualifications

• Experience delivering client-focused solutions to customer needs.
• Excellent listening, negotiation, and presentation abilities.
• 1-2 years’ experience of contract manufacturing and/or planning.

Skills

• Core Knowledge: Common sales strategies and manufacturing supply chain processes; Inventory control and rotation programs; Project and product planning methodologies; Forecast planning and demand analysis; Modern office procedures and relevant computer applications.
• Essential Abilities: Manage multiple relationships across internal and external stakeholders; Apply best practices to drive process improvements in customer relations; Juggle concurrent account management tasks with precision and attention to detail; Thrive under tight deadlines in a fast-paced environment; Review and compare customer purchase orders against sales quotes for accuracy.
• Preferred Skills: Proficiency with Microsoft 365, Teams, and SharePoint; Hands-on experience in inventory management; Familiarity with the gaming industry or gaming hardware manufacturing; Prior roles as Account Manager, Key Account Manager, or Junior Account Manager.

Pay

Base salary: $65,000-$75,000 annually.

Schedule

Location: Henderson, Nevada (hybrid: Tuesday-Thursday onsite; Monday and Friday remote).