Account Manager

About the role

The Account Manager is a full-time, remote role responsible for managing and growing relationships with commercial clients across assigned territories.

Responsibilities

• Maintain and grow relationships with commercial clients across assigned territories.
• Serve as the primary point of contact, ensuring service quality, timely communication, and alignment with customer needs and expectations.
• Monitor service performance, coordinate with operations teams and service partners, address client inquiries and issues, and prepare regular reports on account status and service outcomes.
• Identify opportunities for additional services, support contract renewals, and contribute to process improvements that enhance customer experience and operational efficiency.
• Collaborate closely with internal stakeholders to maintain safety, compliance, and high standards of service delivery.

Requirements

• Strong account management and client relationship skills, including customer service, stakeholder communication, and conflict resolution.
• Organizational and analytical skills, such as time management, prioritization, data interpretation, and report preparation.
• Operations coordination skills, including experience working with field or service teams, monitoring service performance, and supporting service quality and compliance.
• Business and growth-oriented skills, such as basic sales acumen, negotiation, and the ability to identify opportunities to expand services with existing clients.

Qualifications

• Relevant qualifications include experience in facilities management, snow and ice management, or related service industries; proficiency with CRM or account management software; and strong written and verbal communication skills.

Skills

• Ability to work independently in a remote environment.
• Comfort with technology and cloud-based tools.
• Demonstrated commitment to safety and continuous improvement.

Benefits

N/A

Pay

N/A

Schedule

N/A