Account Manager

About the role

CAMP Aviate is seeking an Account Manager to join our dynamic team. The ideal candidate will have 5+ years of experience in Account Management, Customer Success, Strategic Relationship Management, or SaaS B2B sales. They should have a proven track record of retaining and growing customer revenue through renewals, expansion, and strategic account planning. Experience managing complex enterprise or mid-market customer relationships across multiple stakeholders is essential.

Responsibilities

• Execute account plans designed to grow CAMP Aviate's revenue through customer retention, expansion, cross-sell, and upsell opportunities.
• Develop and maintain trusted advisor relationships with key stakeholders within your portfolio of accounts.
• Identify opportunities to expand CAMP Aviate's footprint within existing customer organizations and support new business opportunities through referrals and advocacy.
• Drive customer adoption and value realization by aligning CAMP Aviate solutions with customer business objectives.
• Own renewal strategies and execution for assigned accounts, ensuring high retention rates and customer satisfaction.
• Identify expansion opportunities through additional products, services, users, locations, and business units.
• Collaborate with customers to develop success plans that support long-term partnership growth.
• Maintain accurate customer records, account plans, renewal forecasts, and opportunity tracking within CAMP Aviate’s CRM platform.
• Consistently document customer interactions, strategic initiatives, risks, opportunities, and next steps.
• Develop and manage account growth plans and revenue forecasts for assigned territories and customer segments.
• Work closely with Customer Success, Product Management, Support, Marketing, Revenue Operations, and Executive Leadership teams to deliver an exceptional customer experience.
• Partner with internal stakeholders to address customer needs, resolve issues, and communicate product feedback.
• Advocate for customer priorities and communicate market insights throughout the organization.
• Serve as CAMP Aviate’s eyes and ears within the aviation industry. Stay informed about industry trends, operational challenges, regulatory changes, and emerging technologies.
• Regularly communicate customer feedback, competitive intelligence, and market opportunities to internal teams.

Requirements

Experience & Background:

• 5+ years of experience in Account Management, Customer Success, Strategic Relationship Management, or SaaS B2B sales.
• Proven track record of retaining and growing customer revenue through renewals, expansion, and strategic account planning.
• Experience managing complex enterprise or mid-market customer relationships across multiple stakeholders.
• Demonstrated success working with software, technology, or aviation-related solutions.

Skills

• Experience leveraging business tools and technologies to optimize customer engagement and account performance, including Salesforce, HubSpot, Power BI, and customer success platforms.
• Strong analytical skills with the ability to identify trends, uncover opportunities, and develop actionable account strategies.
• Experience creating forecasts, account plans, business reviews, and customer success plans.

Personal Attributes

• Confident, collaborative, and customer-focused.
• Highly organized with strong attention to detail and follow-through.
• Entrepreneurial mindset with the ability to thrive in a fast-paced and evolving environment.
• Passionate about customer outcomes and continuous improvement.
• Willingness to travel up to 25%, including customer visits, industry conferences, and company events.
• Fluent in English, both written and verbal.
• Experience in aviation, aerospace, maintenance operations, or business aviation is highly desirable.

Why Work at CAMP?

Join a culture where your ideas matter, your impact is real, and your growth is supported. Be part of a team reimagining the future of aviation. CAMP is committed to creating a diverse environment and is proud to be an affirmative action and equal opportunity employer - vets/disabled. CAMP is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, please contact hr@campsystems.com.

Salary

$80,000 Base + Commission Structure (Depending on experience)