Account Manager

Client Portfolio Management

Independently manage a portfolio of Custom Distribution clients across the QSR, Airlines, and Fast Casual segments.

Serve as the central point of contact for all corporate client inquiries at the end-user level.

Act as the primary day-to-day owner of assigned accounts.

Strategic Account Execution

Develop and execute strategic account plans to meet sales targets, support growth, and drive operational efficiency.

Deliver insights and communication that align supply chain execution with client objectives.

Provide strategic feedback to category leads and the supply chain team based on ongoing account interaction and market observations.

Client Communication & Support

Conduct regular (typically weekly) client and distributor calls to:

• Resolve issues and manage action items
• Communicate pricing updates and resolve discrepancies
• Provide distribution and logistics support
• Escalate and inform on market conditions and trends

Implementation & Renewal Management

Oversee key account implementation and renewal tasks, including:

• New account, market, and item rollouts
• Limited Time Offer (LTO) launches
• Establishing and managing rollout timelines with internal and external stakeholders

Category & Market Insight

Continuously research and apply industry-specific trends and insights to enhance category strategy and expand service offerings.

Collaborate with the Account Executive and Director of Client Relations to forecast sales volumes and plan account growth.

Deliver quarterly account update reports to the broader Custom Distribution team, including the Supply Chain Manager and Director of Client Relations.

Cross-Functional Engagement

Maintain close, daily communication with internal partners including:

• Business Development
• Sales Chain Management
• Senior Supply Chain Analysts
• Pricing & Food Safety Teams
• Client Experience & Review

Cross-Training & Development

Become cross-trained in core Custom Distribution supply chain functions to better support account needs and ensure continuity.

About you

• 2-3 years of sales or account management experience in the produce industry
• Experience developing business relationships with owners, decision makers and champions as a supplier, vendor, or partner
• Excellent verbal and written communication skills
• Strong organization skills including the ability to manage multiple priorities
• Availability to handle client needs on an as needed basis outside normal business hours
• Proficient with Salesforce, Tableau, Microsoft Office Tools (Outlook, Excel, Word, Teams)
• Bachelor's degree preferred