Account Manager

About the role

As an Account Manager, you’ll serve as a trusted advisor to clients, identifying their security and access needs and delivering integrated solutions that span access control, video surveillance, and door and hardware systems. This role requires a combination of consultative sales expertise, technical acumen, and strong project coordination with internal teams.

Responsibilities

• Develop and maintain strong relationships with customers, general contractors, and construction managers across assigned accounts and territories
• Identify and qualify opportunities for integrated security and door hardware solutions through proactive outreach, referrals, and territory management
• Conduct onsite and virtual presentations that highlight the company’s capabilities in access control, video surveillance, and openings solutions
• Partner with the internal brands and divisions to ensure coordinated proposals that align access control and physical opening requirements
• Collaborate with engineering, project management, and estimating teams to prepare accurate scopes, pricing, and timelines
• Prepare and deliver professional proposals, RFP responses, quotes, and technical documentation in coordination with marketing and leadership
• Manage sales pipeline and activity in CRM tools (e.g., ConnectWise or similar), ensuring data integrity and compliance with company processes
• Stay informed of product developments, emerging technologies, and competitor activity within the security integration and door hardware markets
• Facilitate handoffs to project and operations teams, ensuring smooth transitions from sale to execution
• Participate in regular sales meetings and training initiatives, including continued education through internal platforms (e.g., ConnectWise)
• Other relative duties as assigned

Requirements

• High school diploma or equivalent; bachelor’s degree in business, construction management, or a related field is preferred
• 3+ years of experience in sales, account management, or estimating in the security integration, low-voltage, or construction industry preferred
• While performing the duties of this role, the employee is regularly required to talk, hear, and see.
• The employee is frequently required to stand, walk, use hands to handle or feel objects, and reach with hands and arms.
• This role requires frequent lifting of items weighing 5-25 pounds and occasional lifting of up to 50 pounds.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.
• This position operates in both a professional office setting and a warehouse environment.
• The role routinely uses standard office equipment, including computers, phones, photocopiers, filing cabinets, and fax machines.
• Occasional travel to project sites may be required.
• Warehouse conditions include proximity to forklifts and other heavy machinery and the use of various tools and hardware.
• Employees may be subject to frequent heavy lifting and exposure to variable weather conditions, including extreme heat and cold.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

Skills

• Understanding of access control, CCTV, intrusion detection, and/or door hardware and electronic locking systems
• Ability to read and interpret blueprints, architectural drawings, and specifications
• Strong verbal and written communication skills with the ability to present to both technical and non-technical audiences
• Excellent organizational, time management, and follow-up skills with a proven ability to manage multiple projects and deadlines
• Self-motivated and results-driven, with the ability to work independently and collaboratively
• Commitment to delivering exceptional customer service and maintaining long-term client relationships